1. Higher Education’s 2016 Top 10 IT Issues: Divest, Reinvest,
SXSWedu March 9, 2016
Higher Education’s 2016 Top 10 IT Issues:
Divest,
Reinvest,
Differentiate

2. Today’s Panel TOP TEN IT ISSUES OF 2016 Steve diFilipo CIO
Keith MacMillan
Ithaca College
Susan Grajek
Vice President of Data, Research, & Analytics
EDUCAUSE
Brad Wheeler
Vice President for Information Technology & CIO Interim Dean, IU School of Informatics and Computing
Professor, Information Systems, IU Kelley School of
Business
Indiana University
I abbreviated all titles (CIO, AVP, VP) to be consistent and concise. Let me know if that’s okay.

3. DIVEST REINVEST DIFFERENTIATE TOP TEN IT ISSUES OF 2016
Information security
Optimizing educational technology
Student success technologies
IT workforce hiring and retention
Institutional data management
IT funding models
BI and analytics
Enterprise application integrations
IT organizational development
E-learning and online education
DIVEST
REINVEST
DIFFERENTIATE

4. DIVEST
From independent to interdependent

5. DIVEST From independent to interdependent
#5: Institutional Data Management
#8: Enterprise Application Integrations
5. Institutional Data Management: Improving the management of institutional data through data standards, integration, protection, and governance.
8. Enterprise Application Integrations: Integrating enterprise applications and services to deliver systems, services, processes, and analytics that are scalable and constituent centered.

6. DIVEST IT ORGANIZATIONS ARE
… re-engineering enterprise applications and infrastructure,
… transforming the way they manage services,
… laying the groundwork for analytics,
… and moving from the desktop to the hand-held.
DIVEST
Top 10 Technologies
#2. Software as a Service
#4. Mobile app development
#6 Mobile apps for enterprise applications
#7 Service desk tool and management strategy
#10 Application performance monitoring

7. RELEVANT MAJOR TRENDS FOR 2016
Moving to the cloud
Increasing complexity
Mobile device diversity
Enterprise data management
Changing enterprise system architectures
Data integration
Moving to emerging platforms
Service management
Agile approaches to change
DevOps movement
Open standards
Teleworking for staff
Most influential
Moving to the cloud
Increasing complexity
Historical services
Taking hold
Business process redesign
Shared services
Changing enterprise system architectures
Service management
Worth understanding
Agile approaches to change
Bimodal IT
DevOps movement
Open standards
Teleworking for staff

8. REINVEST Double down #1: Information Security #6 IT Funding Models
1: Information Security: Developing a holistic, agile approach to information security to create a secure network, develop security policies, and reduce institutional exposure to information security threats.
6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth.

9. REINVEST Double down #1: Information Security #6 IT Funding Models
Top 10 Technology #9: Information Security data collection and sophisticated analytics methodologies
1: Information Security: Developing a holistic, agile approach to information security to create a secure network, develop security policies, and reduce institutional exposure to information security threats.
6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth.

10. REINVEST Double down #4: IT Workforce Hiring and Retention
#9: IT Organizational Development
4. IT Workforce Hiring and Retention: Ensuring adequate staffing capacity and staff retention as budgets shrink or remain flat and as external competition grows.
6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth.
9. IT Organizational Development: Creating an IT organization structure, staff roles, and staff-development strategy that are flexible enough to support innovation and accommodate ongoing changes in higher education, IT service delivery, technology, analytics, and so forth.

11. RELEVANT MAJOR TRENDS FOR 2016
Risk management
Shared services
Approaching security from a device perspective
Reduced reliance on service desk
Teleworking
Most influential
Moving to the cloud
Increasing complexity
Historical services
Taking hold
Business process redesign
Shared services
Changing enterprise system architectures
Service management
Worth understanding
Agile approaches to change
Bimodal IT
DevOps movement
Open standards
Teleworking for staff

12. DIFFERENTIATE Advancing institutional strategy
#2: Optimizing Educational Technology
#10: E-Learning and Online Education
2. Optimizing Educational Technology: Collaborating with faculty and academic leadership to understand and support innovations and changes in education and to optimize the use of technology in teaching and learning, including understanding the appropriate level of technology to use.
10. E-Learning and Online Education: Providing scalable and well-resourced e-learning services, facilities, and staff to support increased access to and expansion of online education.

13. DIFFERENTIATE Advancing institutional strategy
#3: Student Success Technologies
#7: BI and Analytics
3. Student Success Technologies: Improving student outcomes through an institutional approach that strategically leverages technology.
7. BI and Analytics: Developing effective methods for business intelligence, reporting, and analytics to ensure they are relevant to institutional priorities and decision making and can be easily accessed and used by administrators, faculty, and students.

14. HIGHER EDUCATION IS USING IT AS A STRATEGIC DIFFERENTIATOR IN
… teaching and learning
… and analytics.
DIFFERENTIATE
Top 10 Technologies
#1. Incorporation of mobile devices in teaching and learning
#3. Business performance analytics
#5. Accessing online components of blended/hybrid courses from mobile devices
#8. Learning analytics

15. RELEVANT MAJOR TRENDS FOR 2016
Active classroom design
Flipped classroom
Evaluation of technology-based instructional innovations
Personalized learning
Internet of things
Access for all kinds of endpoints and objects

16. let’s talk

17. Thank you! TOP TEN IT ISSUES OF 2016 Steve diFilipo CIO
Keith MacMillan
Ithaca College
Susan Grajek
Vice President of Data, Research, & Analytics
EDUCAUSE
Brad Wheeler
Vice President for Information Technology & CIO Interim Dean, IU School of Informatics and Computing
Professor, Information Systems, IU Kelley School of
Business
Indiana University
I abbreviated all titles (CIO, AVP, VP) to be consistent and concise. Let me know if that’s okay.