1. Illawarra CPP Information Session Maria Stephanou
March 2009
Types of CALD Residential Care
The path to culturally appropriate aged care

2. Quality Standards Residential Standard 3 - Lifestyle
Expected Outcome Cultural and spiritual life
‘Individual interests, customs, beliefs and cultural and ethnic backgrounds are valued and fostered.’
Community Standards
NRCP Standard 5 – Coordinated, Planned and Reliable Service Delivery
5.4 ‘Service recipients cultural needs are addressed’
EACH Standard 6 - Social Independence
6.2 ‘Cultural and Spiritual Life’

3. Types of care for CALD
The Department recognises four types of care for CALD residents :
Ethnospecific
Clustering
Multicultural
General Access

4. UNDERSTANDING CLUSTERING
Simply, refers to:
Caring for a group of people who come from the same CALD background (or similar)
in a mainstream facility

5. Partnership
A sustainable relationship between a CALD community and an aged care provider (facility)
The relationship can be defined by a Memorandum of Understanding

6. Memorandum of Understanding
Basis for dialogue – not a legal document
Demonstrates commitment from both parties
Describes what each party can do for the other
Formalises the relationship
Provides opportunity for promotion
MOU templates are available from TACS

7. Our contact details NSW Transcultural Aged Care Service
Croydon Health Centre
24 Liverpool Rd
Croydon NSW 2132
Ph: (02)
Fax: (02)
Web:

8. Thank you!