1. We passionately create enthusiastic customers
and build a better future!
Lean Construction Summit | PMO | 2016

2. ‘Experience’ video
Lean Construction Summit | PMO | 2016

3. Hilti Values & Strategy
Lean Construction Summit | PMO | 2016

4. Content 1 Hilti: Our Purpose & Culture 2 Engaging People the Hilti Way3
Bringing Efficiency to the Jobsite
Lean Construction Summit | PMO | 2016

5. 25,000 88% 77% Our passion: employees
Number of work days spent on corporate culture workshops (the Hilti Way) in (2015)
88%
of the employees who joined Hilti in the last two years are still employed with the company (level of integration success in 2015)
77%
Percentage of open management positions that are filled by internal candidates
Lean Construction Summit | PMO | 2016

6. 91% 93% 85% Our success: commitment
of employees took part in the internal employee survey, GEOS, in 2015
93%
are proud to work for Hilti
85%
would recommend Hilti as a good employer
Lean Construction Summit | PMO | 2016

7. Our Lean Engagement Approach
Lean Construction Summit | PMO | 2016

8. Engagement in Action: the Hilti Lean Way
Experience visits
Champions and unit Manager Lean Basic training
Vision workshop
Lean road map and target per function
Lean Construction Summit | PMO | 2016

9. Engagement Requires investment in People
Global Logistics Leadership Journey
Global Leadership Team goes first – becomes role model
Cascade it down into the organization to all leaders
Self-Assessment tool for ongoing reflection; 360° feedback every months
Personal
profile
Situational
Leadership
GROW
Coaching
Change Mgmt
Development Center
Experience
Cross the Alps as a team
fit for future
Experience
Boxing - Sparring
Lean Construction Summit | PMO | 2016

10. Value stream improvement
Majority of our Lean journey is still ahead of us
Ad hoc
Lean initiated
Lean organized
Lean managed
Lean optimized
Lean principles unknown
Waste not systematically identified
Methods and processes not explicit existing
Specific elements used informal
Principles generally known
Methods developed
Lean experts established
Mentors promote Lean
Lighthouses of successful application
Majority of employees accept Lean
Lean methods and processes are applied, however not yet holistically
X-functional value stream initiatives lead to results
Majority of employees apply Lean
Performance management adjusted
Noticeable adaptation of leadership & teamwork culture
Self-initiated control and improvement by employees
Lean methods are fully developed and continuously improved
Cultural change completed
Punctual improvement
Value stream improvement
Leadership change
Sustainable success
Lean Construction Summit | PMO | 2016

11. The secret recipe is: Lead time reduction!
Taiichi Ohno's answer to the question of the secret of success of the TPS (Toyota Production System)
Answer:
“All we are doing is looking at the time line, from the moment the customer gives us an order to the point we collect the cash."
"We are reducing the time line, by eliminating all components, that do not generate added value!"
Lean Construction Summit | PMO | 2016

12. 40 5.5% 10,000 Our strength: innovation
Average number of new products released each year
5.5%
of sales invested in R&D in 2015
10,000
Number of products in the entire product portfolio
Lean Construction Summit | PMO | 2016

13. Efficiency on the Jobsite: Innovation
Lean Construction Summit | PMO | 2016

14. Efficiency on the Jobsite: Direct Customer Approach
Customer advisor
Professional on-site contact partner
Hilti Center / Hilti ProShop
Professional advice and large selection of products
Hilti Online
All items available for order 24/7
Customer service
Telephone consulting on products and applications
Technical service
Supported by professional engineers and technicians
Lean Construction Summit | PMO | 2016

15. Efficiency on the Jobsite:
On!Track
Lean Construction Summit | PMO | 2016

16. Efficiency on the Jobsite: Red Button
Lean Construction Summit | PMO | 2016

17. Efficiency on the jobsite: Tool Repair
Lean Construction Summit | PMO | 2016

18. We passionately create enthusiastic customers
and build a better future!
Lean Construction Summit | PMO | 2016