1. Bridging QA Communities QA
Welcome to IQA 2017
Bridging QA Communities QA
Sponsored by:

2. IQA Conference
2nd Annual Insurance Quality Assurance Conference
48 Attendees in 2016, 69 in 2017
67% Claims, 33% Underwriting or Other

3. IQA Community
Continue to build a community of Insurance QA Professionals
Siloed groups, largely solving the same problems
What is needed for a successful Community of Practice?
Commonality in Goals
Diversity
Audience Poll: After last years conference, how many people communicated directly with somebody they met last year?
Athenium can help make connections at IQA

4. IQA Conference – Continuous Improvement
Feedback Received!
Alternate program formats between Panel and Roundtables
We’re focused on QA, but many have a common language of teamthink
Athenium customers invited to extra Users Session after end of conference

5. Industry Trends and Observations
Hurricanes
Data visualization, direct delivery, and wider access to results
Questionnaire Experimentation:
Questionnaire Size Reduction
Scoreless Audits
Guidewire
ClaimCenter / PolicyCenter

6. Industry Trends and Observations
Robotic Process Automation
Big Data / Data Ubiquity

7. IQA Conference
Goals
Building a new community of Insurance QA Professionals
Share ideas and experiences
Explore other view points on QA
Ask Athenium if you need help facilitating a connection
Advance the state of the art

8. Bridging QA Communities QA
IQA 2017
Bridging QA Communities QA
Sponsored by: