1. EST080: Estates Helpdesk – Support Model – Component View
Client
Server
Mobile
Helpdesk App Customer
Helpdesk App Estates
EBIS On-line
Archibus Client
University WAN / LAN
Helpdesk App
EBIS On-Line
University WAN / LAN
University Wi-fi
Helpdesk App
InTune / BOMGuard
Application
Web Browser Explorer Chrome Firefox
WebCentral
Cold Fusion 11
Archibus DB
Middleware
Apache Tomcat
Apache Tomcat (CAD)
Oracle 11g
Windows
Unix
Mobile O/S android 5.1 android iOS OS
3G / 4G PC
Server
Handset Samsung S5 Neo Samsung A5 Apple
Hardware
Key
‘as-is’ Standard support model
New Support Model
Admin -> EBIS -> Estates IT Admin -> EBIS -> IS Apps Mgmt
Admin -> Estates IT
Admin -> IS Helpdesk
Add to Standard support model
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