1. Welcome To: 360 Feedback The P&L for Human Capital
Quantum Services Inc.

2. Tic Tac Toe Introductions Play Three Different People
Name, Years in Current Position
Play Three Different People

3. Tic Tac Toe Company Organizational Map Vision Mission Values
Principles
Goals
Strategies
Organizational Map

4. Capital Purchase Capital = Costs of machine
Expense = Lease, Maintenance, Operations.
How would a bunch of engineers sell this purchase? Compare Vendors, determine a maint program, specifications

5. Feedback HPU P & L ROI ROA Indirect vs Direct Uptime Customer Surveys
Budget

6. Critical Business Indicators
Time
Resources
Quality
How we track success

7. Human Capital Capital = Costs to Hire
Expense = Persons salary x expected years of service.
Costs of hiring a person salary x years = capital investment?
Costs of machine depreciated over life expectancy?

8. People Purchase
What Happens?

9. Feedback Indirect vs Direct Attendance 93% Reviews Only Budget ROA HPU
CBI
People
Indirect vs Direct
Attendance
Budget
ROA
93% Reviews Only
HPU
P & L
ROI
Customer Surveys
Uptime

10. Feedback Survey Today’s Date ___________
Last Time I received Feedback for Improvement was? Date _______.

11. Why 360?
CBI
People

12. Why 360?
Capital
Human Capital

13. Why 360?
Capital
Human Capital

14. Performance Model Performers Resources Expectations Consequences
Knowledge
Feedback

15. Performance Model Performers Resources Expectations Consequences
Knowledge
Feedback

16. Human ROI Defined Responsibilities – My Retirement
Objectives – Obtain 10k in bank this year.
Indicators –
Measures 401k
Behaviors – Act Cheap

17. 360’s Measure...
Behavior’s
Value Driven
Principle Driven
360

18. 360 Defined

19. 360 Defined
Org. Map

20. 360 Defined
Org. Map
CBI

21. 360 Defined
Org. Map
Competencies
CBI

22. 360 Defined
Org. Map
Competencies
CBI
Behaviors

23. Organizational Map CBI Time Quality Costs Good Bad Ugly Set Annual
¼ Review
Annually
No Review
Un-controlled
Quality
Linked to Org Behavior
Linked to One Part
Un-linked
Costs
Automated Budgeted
Paper Hidden
Un-supported

24. Competency Behaviors Good Bad Ugly Validated Educated Guess Stolen
Expectations
Validated
Educated Guess
Stolen
Consequences
Target
Perfect
Not Linked
Resources
Available
20/80
Shotgun
80/20
Knee
Jerked

25. Competency Model Tic-Tac-Toe
Review Organizational Map.
Name two Competencies that will help achieve a Goal.
Define two behaviors for each Competency.
Validate the desired target (1 to 5)
Assume behavior is below target
Identify ways to improve your Gap

26. Situation, Action Result
Process
Feedback
Good
Bad
Ugly
Communicate
Situation, Action Result
Results
Situation
Source
360
180
Boss
Improvement
Alternative Actions
Numbers Only
Not Done

27. Barriers Organizational Individual Yours?
Cultural Change, Program of the month, Not tied
Individual
Trust, Confidential, Fear, Technology, Don’ know how to give feedback, Time, Can’t do 30 to 40 surveys
Yours?

28. Tips & Tricks. Switch Mindset by comparing to Capital Purchase
Automate
Ask… Does Human Behavior Impact my CBI… If yes how do I measure it?
Handouts

29. Summary Human P&L Competencies Behaviors
“Feedback done by a select few is yesterday’s paradigm. In the new paradigm, Feedback becomes the job expectations of everyone.”
Fred Brown
Human P&L
Competencies
Behaviors