1. Communicate and Work Effectively in Health
Confidentiality

2. Negligence Most common type of civil action in court
Tort means “a civil wrong against another person”
This is an act that can cause injury to another person
This act should be avoidable

3. Negligence To win an case for negligence, it must go through the 4Ds
Duty – the existence of a duty of care
Dereliction – breach of the duty by failing to live up to a standard of care
Damage – damage is suffered
Direct – connection between the act or omission and the damage

4. Duty of Care
“A moral duty to anticipate possible causes of injury or illness and do everything reasonably practicable to remove or minimise these possible causes of harm”.
Ref.Communicate and work effectively in health. Whiting Glenda 2009.

5. Confidentiality
Confidential, private or sensitive information should not be divulged to any unauthorised person
Confidentiality agreements are signed on commencement of employment, these are legally binding documents
Ramifications of breach of confidentiality are usually instant dismissal

6. Confidentiality Organisations have in place:
Sound recruitment and staff selection, including police checks
Induction training and annual refreshers
Audits
Security systems

7. Confidentiality Privacy of individual’s details at all times
Includes age, gender, address, date of birth
Health issues, family information

8. Confidentiality Staff access is determined by job role
Staff may have ID access
Computer access is monitored and restricted
Documents should be private and confidential, stored correctly, disposed of correctly
Under privacy act clients may access their own health information
Activity 2.3 page 21