1. Digital Claims
– they really are very different

2. Existing Claims Model is Fully Developed
Customer Satisfaction
Cost of claims Administration
Cost of claims, Fair and Accurate Indemnity

3. So We Must Change The Rules
Customer Satisfaction
There is absolutely no point in ‘paving over the cow paths
Cost of claims Administration
Cost of claims, Fair and Accurate Indemnity

4. A Revolution in Commercial Claims
RightIndem puts the customer at the heart of their own claims, not the call centre
‘White Labeled’ SaaS, fully branded to the insurer, delivered through multiple client devices
Allows a self managed claim from inception to closure, supported by access to handlers when required
Provides full context and process information in video form
Supports AI deployment and high levels of claims automation
Allows data sharing between all involved parties

5. For The Customer
Selfie Statement
Our approach is grounded in behavioral science & uses natural language forms and data analysis
The customer is given a platform to share their experience with their insurer
Supported through the process using familiar and intuitive software forms
A 24x7 claims service, with personalised responses and the ability to anticipate needs
Driveable?
FNOL
Assisted VDA
Customers are never asked the same question twice as data is shared between multiple involved parties,
insurer, repairer, TPA, claims specialists & lawyers

6. For The Carrier
Ai opportunity
Driveable? Despatch Tow Truck
RightIndem is designed as a compelling ‘choice’ for the customer
‘Simple’ claims can be automatically approved and processed without handler intervention
Claims handler productivity increased 10x through data structuring & AI analysis on Fraud
Customer image collection speeds claim and allows for massive savings in repair costs
Links to suppliers and legacy systems via API Tier
Offers a platform for emerging ‘point solutions’
FNOL
Assisted VDA

7. Digitisation allows and supports a far more efficient claims process
3rd Party Capture
End-to-End Customer Driven Claims Platform
Incident
Smart Repairer
Payment
Workshop Repairer
Total Loss/Theft
Replace
Assess
Telephone Led Notification of Loss
Salvage
Analytics and Underwriting
Automated Recovery & Subrogation
Personal Injury Support
Online Notification of Loss
Settlement
Digitisation allows and supports a far more efficient claims process

8. Selective Use of Ai Supports Complete Claim Automation
With all claims data centralised, RightIndem is unique in being able to either Automate the claim process completely, or alternatively support the handler
Provide appropriately structured views of the data to involved parties, in this example the claim handler
Use Ai to determine best approach to managing the claim
Automated transcription
Potential for fraud
Liability and subrogation
Claims priority and routing
Likely reserving inc cost of repair
Repair process routing

9. Market Opportunity
End-to-end digital claims journey’s for all categories & geographies
2017
2018

10. Benefits Case – Motor Customer Satisfaction
Strong results from Broker/Direct & Commercial & Personal lines claims
Brokers enjoy process being branded to them, also ability to monitor claim
Renewal rates reported by launch client to be substantially improved
Staffing
Response to date suggests very high potential reductions in required staffing
Projections – Motor 70%, Cell Phone 95%, additional gains with AI usage
Indemnity
Total Loss are under NDA (substantially) lower than the industry norm
30% reductions in Auto repair costs Vs traditional methods
Customer Satisfaction
Cost of Handling / Settling Claim
Fair and accurate indemnity

11. Digital Claims
– they really are very different