1. Optimism and Resiliency
Developing Positive Expectancy at Work and at Home
Presented by Training Evolution, Inc.

2. What is Your Definition of Resiliency?

3. Take Advantage of Change
Tension
Transformation
Obsolescence
Complacence
Awareness
This matrix is a good self-assessment tool. Awareness + Ability = Changeability.
If I have high awareness that change is occurring, but low ability to do something about it, I will experience tension. I am uncomfortable. If I have low awareness that change is occurring and low ability – I am perfectly comfortable, and I am becoming obsolete! If I have low awareness that things are changing, but I have high abilities, I may become complacent. I am trying to play a new game with old rules. I don’t understand the game has changed. Only when I have high awareness – a keen sense for change and high ability – constantly upgrading my skills to meet the challenges will I be transformed.
Ability

4. The Open-Loop System
Open-Loop Systems
Closed-Loop Systems
Open-loop systems rely on external sources to regulate and manage themselves.
Light switch
TV remote
Volume on stereo
Water faucet
Closed-loop systems rely on automatic, internal controls operating on feedback.
Thermostat
Toaster setting
Refrigerator
Oven temperature setting

5. What did your best boss do?
How did you feel?
How do people behave when they feel that way?
What did your best boss do?

6. What Did your worst boss do?
How do people behave when they feel that way?
This slide has the timing built in. No need to click through.
How did you feel?

7. Patterns of Thought
Beliefs
Actions
Results

8. Break These Thinking Habits
Self-Limiting Beliefs
Catastrophes, Chains and Snowballs
Learned Helplessness

9. Explanation Styles Duration How long will this last? Orientation
Which direction are you facing?
Responsibility
What is your goal?
Scope
How “big” is it?

10. Duration How long will this last? Permanent
“It has always been this way.”
“I’ll never get through this .”
Temporary
“This too shall pass.”
“I will be so relieved when we get through this.”

11. Orientation Where is your focus? Solutions Oriented Problem Oriented
Past
A focus on what happened.
Future
A focus on what happens next.
Solutions Oriented
Problem Oriented

12. Blame (internalized or externalized)
Responsibility
Fixing the problem or the blame?
Blame (internalized or externalized)
“This is all your fault!”
“This is all my fault!”
Empowering Solutions
“How can we solve this problem?”
“Here’s what I can do.”

13. Scope How much is impacted? Universal “Everything is ruined.”
“Nothing is working.”
Isolated
“This is ruined.”
“This isn’t working.”

14. 3 influencing Factors
Confidence
Community
Control

15. Ask Better Questions! The questions you ask determine the course.
When is that department going to get it’s act together?
Why is this happening to me?
Why can’t they get this right?

16. Release Your Resilience