1. Priscilla Emery, e-Nterprise Advisors IGP, CIP, ERMs
The evolving ECM marketplace and its impact on information governance implementation
Priscilla Emery, e-Nterprise Advisors
IGP, CIP, ERMs

2. Why you should care about history
Doomed to repeat it?
Learn how the present environment came to fruition
Understand how to plan for the future
A good futurist needs to be a good historian
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3. We’re Records Managers: Why ECM History?
Records Management is a key component of ECM
There have been a lot of RM support tools that have come and gone over the years
The broader scope of Information Governance demands a look at a broader set of ECM tools beyond RM
If you think we are at the end of “what’s new” in technology to support Info Gov – think again
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Level Set - What is ECM?
The technologies, tools, and methods used to capture, manage, store, preserve, and deliver “content” or “information” across an enterprise or organization
At the most basic level, ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists
Unstructured information means letters, s, reports, etc., as opposed to databases or accounting systems, which contain “structured” information
Source: AIIM
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Typical ECM Toolbox
Web Content Management
Document Management
Imaging
Capture Technologies
Scanning
Forms Processing & Recognition
Business Process Management / Workflow
Business Intelligence and Analytics
Storage Management
Records Management
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The Garage Metaphor
Car Tools
Garden Tools
It’s In There
Power and
Hand Tools
Paint Supplies
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THE Legacy Pre-ECM
ECM was a combining term for a variety of technologies that were already being used in the year 2000
Micrographics – sort of
Electronic Imaging
In the 1990s imaging vendors were in abundance
Workflow, Document Management, Records Management
Fewer players but a growing market in the late ’90s and early 2000s
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ECM Market Evolution
Let’s take an interactive view of the market
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So what’s Next?
A New Name?
Gartner is starting to call the market “Content Services”
RM tools are very much alive, changing and developing
Salesforce – applying for patent to the term “records management”
Taser – preparing to zap their records with their own tool
File, Sync and Share Market still needs to address RM
Office 365 and Google Mail growth in business begs the need for archiving in the Cloud
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What to Learn from This
Your present tools will become a legacy in the future
Prepare for change
When is the last time ECM tools were updated in your organization?
Don’t assume BIG companies don’t get acquired
“Old” technologies don’t necessarily go away but may get used less or differently
Examples: Imaging, Use of PDFs, Electronic Forms
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11. Implications for Info Gov
As Information Governance and Records Management practices continue to support more volumes and more varied types of information the technologies needed to manage those practices will need to evolve
This continues to be a journey – not a destination
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12. What a Market is Called Matters Less Than
the State of the Technologies that are Used to Support
the Business Processes that Need to be Managed
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Longwood, FL USA
We provide "real world" advice to our clients on all the aspects associated with information governance and records management
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