1. Proposed Training Calendar Plan 2015

2. Proposed Training Calendar Plan
Performance Enrichment Training
Engagement Program
Leadership Training Program
Anti-burnout Party
(Team Building)
Effective Work Management
Stress Management
CCM Theme Day
(Dress-up activity)
Knowledge Based Training Certification
Outlier Training Program
(Based on the Top QA Areas for Development of the Operations)
Monthly Learning Check
CCM Gives Back
Assistance to in need CCM employees
Basic Communication Skills Training
DCM: Need to identify where budget will come from, Sherwin to insert budget for training, worst case-tap internal facilities, wants training in place.
What to do during downtime. Ask for Training team on fillers; what she will do if no training.
Sherwin & Hermy to work within the budget.
Melvic- should have stand alone budget. Details should be justified and breakdown.
Knowledge Based Training Certification

3. Performance Enrichment Training
Course
Participants
Facilitator
Objectives
Time Table
Leadership Training Program
All TLs and all Support Groups, plus Top agents who aspires to be promoted
External Trainer ( c/o HR Training )
To help all Team Leaders and Support Groups develop the essential skills to influence and motivate their staff to achieve exceptional performance.
1st Quarter of 2015
DCM: Why recommend top agents? What happened to existing ? Where’s the continuation?
No follow-through after leadership program. Career pathing – what can we promise after?
Include immersion programs-in operations. Create complete program. WHAT’S IN IT FOR THEM??
Identify cost with Sherwin
Note: Budget for training is yet to be determine based on HR’s training need assessment ( TNA )

4. Performance Enrichment Training
Course
Participants
Facilitator
Objectives
Time Table
Effective Work Management
Below average performers
External Trainer c/o HR Training
To help employees manage their time more effectively, and for them to make a greater contribution to the organisation’s goals – they will be more effective at work but will still be able to achieve a sensible work / life balance.
2nd Quarter of 2015
DCM: Classification of below average? What are the strengths and weakness of our people?
Note: Budget for training is yet to be determined based on HR’s training need assessment ( TNA )

5. Performance Enrichment Training
Course
Participants
Facilitator
Objectives
Time Table
Stress Management
All members of CCM Support, Management and some agents.
External Trainer c/o HR Training
To learn about Stress Management techniques that will help them overcome stress.
3rd Quarter of 2015
DCM: arrange orders, management, ccm support team and agents. Focus on stress management related to work. Time table, define, when is the new hires,
Note: Budget for training is yet to be determine based on HR’s training need assessment(TNA).

6. Performance Enrichment Training
Course
Participants
Facilitator
Objectives
Time Table
Outlier Training Program
(Based on the Top QA Areas for Development of the Operations)
Low 25% - 30 % of agents.
In-house Trainer
To aid the QA opportunities of the Operations and help the agents improve their performance.
Monthly, starting December 2014
DCM: rename participants to selected agents. Time table, defined how long

7. Performance Enrichment Training
Course
Participants
Facilitator
Objectives
Time Table
Basic Communication Skills Training
All CCM employees
In-house Trainer (Sandra)
To help improve their communication skills
Starting first week of December 2014
Staggered training sessions
• 1 hour per session every Monday, Wednesday, and Friday
• Assessment exam on Friday
- To be coordinated with WF Team if pull-out can be done within the shift.
DCM: Include corporate, suggest lighten load, one training session, then quiz. Time discussed with ops & wf. undo bad practices on English. What type of training? Verbal or non verbal? Written or verbal? Get somebody into communication skills.

8. Engagement Program Course Participants Facilitator Objectives
Time Table
Anti-burnout Party
(Team Building)
All CCM employees
In-house Trainer
External Trainer c/o HR Training
To improve the team and foster high performance
To develop teamwork and camaraderie among employees
2nd Quarter of 2015
Total of 7 batches;
Number of allowable participants per batch will be coordinated with WF. Preferably batches should be per team.
DCM: rename party into activity or session. Sit down with sherwin and project. Recommendation: not out of town,
Create details for the training
Logistics, food, activities
Note: Budget for training is yet to be determine based on HR’s training need assessment(TNA).

9. Engagement Program Course Participants Facilitator Objectives
Time Table
CCM Theme Day
(Dress-up activity)
All CCM employees
In-house Trainer
To promote teamwork and camaraderie among employees
December 2014: Christmas Day theme
February 2015: Valentine’s Day theme
June 2015: Back to School Day theme
Sept 15, 2015
CCM Day ( Anniversary)
United Nations day- Oct 2015.
November 2015: Halloween theme
December 2015: Christmas Day theme
DCM: Valentine’s Day- dating activity, merge back to school

10. Engagement Program Course Participants Facilitator Objectives
Time Table
CCM Gives Back
Assistance to in need CCM employees
All CCM volunteer employees
Advocacy committee
CCM aims to give back to our in need employees, through exercising activities that promotes social responsibility.
1st Quarter of 2015
DCM: Entire year (coverage)

11. Thank you!