1. Title Page
The Art Of IVR

2. About Safi Systems Who are we? We are a company of developers
Located in Eugene, Oregon
Working on this project since 2008
Founding Members
Zac Wolfe
Jong-Suk Lee
Eric Erickson

3. About Safi Systems Our Project Safi Communications Suite
A system designed to address a need for easily creating IVRs and integrate out-of-band services

4. The Art Of IVR (Happy Little IVR Trees)
Safi Systems: The Art Of IVR
Happy Little IVR Trees

5. Guiding Principles of Creative Design
Guiding Principles of Creative Development & Design
Tools should be of minimal hindrance to the design process.
Design and implementation should be as close together as possible.
Tools must seamlessly interoperate with each other.
Development, testing and deployment should be as streamlined as possible.
Tools should not only facilitate design, but also inspire it.

6. Architecture (Terminology)
Architecture and Safi Terminology
ActionSteps
Saflets
ActionPaks

7. Architecture (Two Main Components)
Graphical Designer
Interface to SafiServer
ActionPaks
ActionSteps
Saflets
Application Server
Connection to telco server(s), database, etc

8. Architecture (Connectivity)
Web Services
Retrieval of Saflets
Status Updates
Log Messaging
Debugging
Deployment of Saflets 
Uploading of Prompts 
Other settings and assets 
*and other PBXs

9. Tools should not only facilitate design; but they should inspire it
The Safi Systems Process
Creating and implementing a simple IVR
Requirements:
Simple Auto-attendant
Plays a recorded message
Support for 3 options
Option 1  Transfer: Sales
Option 2  Transfer: Support
Option 3  Voic

10. Laying out the ActionSteps
Laying out ActionSteps

11. Prompt Manager
Prompt Manager

12. Prompt Manager
The Saflet

13. Publishing (Deployment)
Saflet (IVR) ready after being published.
No server reboot/reload
Publish Safilet to SafiServer

14. Customization A Specialized Voicemail System Requirements:
Records caller’s message
Uploads the recording to FTP site
Sends the recording via

15. The Saflet: custom voicemail system

16. Laying out the ActionSteps
Testing and Debugging
Test call placed to system

17. Modifying the IVR Remove Voicemail ActionStep
Add an “Invoke Saflet” ActionStep to call our new Custom Voic Application

18. Deploying the Changes to a Live Server
Publish Modified Saflet to SafiServer
New Saflet
Current Saflets

19. Tools should be a minimal hindrance to the design process
Guiding Principles of Creative Development & Design
Tools should be of minimal hindrance to the design process.
Intuitive and comprehensive ActionSteps: Common functionality encapsulated in a usable form

20. Design and implementation should be as close together as possible.
Guiding Principles of Creative Development & Design
Design and implementation should be as close together as possible.
The graphical nature of Saflets fuses design and functionality (the form describes the function).

21. Tools must seamlessly interoperate with each other
Guiding Principles of Creative Development & Design
Tools must seamlessly interoperate with each other.
The logical and uniform programming model supports a coherent paradigm that ensures that the user can leverage powerful features in an intuitive and consistent manner.

22. Guiding Principles of Creative Development & Design
Development, testing and deployment should be as streamlined as possible.
Guiding Principles of Creative Development & Design
Development, testing and deployment should be as streamlined as possible.
Ease of the modify, debug and publish processes

23. Tools should not only facilitate design; but they should inspire it
Guiding Principles of Creative Development & Design
Tools should not only facilitate design, but also inspire it.
The wealth of ActionSteps and the functionality they provide spark creativity.

24. The Future SafiServerPro: Licensed Version of SafiServer
, Scheduling, and File I/O
SafiServerEE: Enterprise Version of SafiServer
Integrated Reporting
Web Administrative Interface
ActionPaks
Array Handling: In ActionStep-form
Auto-attendant specific: more all-in-one steps
Audio Tools: joining, volume, etc.
Locking and Threads
Integration with cloud services: Google API, Paypal, Amazon S3, etc.
Event ActionPak
ActionStep API (write your own ActionSteps!)

25. Questions
Questions

26. twitter.com/safisystems www.safisystems.com blog.safisystems.com
Contact
Contact Info
twitter.com/safisystems
blog.safisystems.com
wiki.safisystems.com