1. Managerial Support Systems
Describe the concepts of management, decision making,and computerized support for decision making.
Describe multidimensional data analysis and data mining.
Describe digital dashboards
Describe data visualization, and explain geographical information systems and virtual reality
Describe artificial intelligence (AI).
Define an expert system and identify its components.
Describe natural language processing, natural language generation, and neural networks

2. Managers and Decision Making
Interpersonal roles: figurehead, leader, liaison
Informational roles: monitor, disseminator, spokesperson, analyzer
Decisional roles: entrepreneur, disturbance handler, resource allocator, negotiator

5. Why Managers Need IT Support
The number of alternatives
Typically, decisions must be made under time pressure
conduct a sophisticated analysis
access remote information rapidly

6. What Information Technologies Are Available to Support Managers?
A Framework for Computerized Decision Analysis
Problem Structure

8. The Nature of Decisions
Operational control
Management control
Strategic planning
The Decision Matrix
Computer Support for Structured Decisions

9. Managerial Support Systems
Business Intelligence, Multidimensional Data Analysis, Data Mining, and Decision Support Systems

11. Business Intelligence, Multidimensional Data Analysis, Data Mining
Retailing and sales
Banking
Manufacturing and production
Insurance
Policework
Health care
Marketing

12. Managerial Support Systems
Sensitivity Analysis
What-If Analysis
Goal-Seeking Analysis
Group Decision Support Systems
Organizational Decision Support System

13. Digital Dashboards

14. performance dashboard

15. Management Cockpit

17. Data Visualization Technologies
Geographic Information Systems
Virtual Reality

18. Intelligent Systems Expert Systems Knowledge acquisition
Knowledge representation
Knowledge inferencing
Knowledge transfer

20. Managerial Support Systems
Applications, Benefits, and Limitations of Expert Systems
Natural Language Processing and Voice Technologies
Natural Language Understanding
Natural Language Generation

21. Neural Networks
Fuzzy Logic

22. Structure and process