1. Experience of two librarians
Information literacy in user centricity to the students and best practices adopted:
Experience of two librarians
Dr. S. D. Sorokhaibam
Senior Assistant Librarian (Cataloguing Head)
University of Swaziland
& Dr. Suresh Kumar Chauhan
Librarian
G D Goenka University

2. The University of Swaziland is the national university of Swaziland
The University of Swaziland is the national university of Swaziland. It was established by act of parliament in The University Library in collaboration with the department of Academic and communication skills offers information literacy for the students by offering Library skills and English for Academic purpose to enable the students to acquire the requisite English proficiency. Teaching library skills is a part of the information literacy programme.
The G D Goenka University, Gurgaon (INDIA) was established in the year Though this university is quite new but gives a special focus on student centricity. Information literacy or library orientation is an important part of student centricity, so during the orientation students are being taught to explore information in the library through a mode of presentation. Library users are being oriented about the library process, resources available and mechanism of information retrieval. They were also informed about importance of research and using authentic information.
Although, it is evident that there cannot be any comparison on collection or usage between these universities as GDGU is quite new as compare to UNISWA. However, GDGU has advantage of using best technologies which UNISWA has learnt through the years. Here we tried to focus on information literacy, its impact through feedback and using best library practices to make libraries more user centric.

3. Identify
Locate
Evaluate
Manage
Acknowledge

4. Save Time Better Resources Better Grades Needs:
Change in the environment
Authenticity
Validity
Reliability
Save Time
Better Resources
Better Grades

5. Services
Consultations
Hands on e-resources
Orientation
Resources

6. LMS/Digital Library Software
Types of Library
Sections
Resources
organization
Tools
Types of Library
Academic
Public / National
Special
What we teach?
Acquisition
Special collection
Cataloguing
Periodicals
Circulation
Reference
Books
Journals
E-Resources
Microfilms
CD’s/ DVD’s
Call No.
Subject
Catalogue card
OPAC
LMS/Digital Library Software

7. Information literate graduates of UNISWA:
Able to Access Information legally and ethically
Able to use a variety of tools to access Information
Determine the extend of Information needed
Use information effectively to accomplish a specific purpose.
Evaluate Information and its source critically
Able to know the different types of resources available in the library.

8. What resources available in the library
How to locate available information
Privileges to use different resources and rules to follow
Ethical use of information and copyright violation
Use of resources for academic and research purpose
Introduction about available library services and their use
Information literate graduates of G D Goenka University:

9. Who teaches Information Literacy? Professional staff of Library

10. Experience:
Technology
Sources
Process
Control
Construction
Extension
Wisdom

11. Students Feedbacks overall:
Start at the beginning of the session.
Awareness of Library increases
Citations were useful
Better with library jargon
More confident

12. Students Feedback from UNISWA Business School on IL
Know more about library
resources
Organization
Services
Staff
Aware of Databases and the e-resources
Using e-resources was awesome
Confident in doing assignment and projects
Knowledge of search engine
More confident in conducting research
Life long learning
Necessary for everyone to attend

13. Student feedback from G D Goenka University on IL :
Knowledge about resources available in the library for issue and for using within the library premises
Understand about the use of books and databases
Importance of journals and their use in projects and research
Awareness about the rules and regulations of the library and showed willingness to become part of library system through student coordinators or becoming members of library committees.

14. Student satisfaction:
A questionnaire accommodating similar questions were circulated at both the campuses at end of the sessions, which bring following highlights
Parameters
1. Quality of Books
2. Frequency of Visit
3. Easy retrieval
4. Satisfaction with the services
5.Comments
UNISWA
1. 50% are not satisfied with library collection.
2. 30% are regular user.
3. 90% of them are able to find information.
4. 79% are satisfied with the services
5. To conduct regular training
G D Goenka University
1. 41% are not satisfactory with library collection.
2. 29% are regular user.
3. 84% are able to find information.
4. 85% are satisfied with the services
5. 74% need more information.
Keeping a note of outcome of this survey, both libraries brought changes in library systems by using best library practices in making student centric libraries.

15. Best Practices:
Student centric library services
To understand information requirements of students in more effective manner they were brought into the library committee to keep student centric environment in the campus. The main objective of bringing students in the committee is to have direct opinion or perspective of students on various services.
To encourage students who are using library on frequent basis a ‘Special Library User Award’ is constituted.

16. Best Practices: Titles never have been in use:
Assessment of library collection
Titles never have been in use:
Library staff generates the list of titles (books) which are never issued even once since accessioning.
Books issued below 10 times:
The statistics of titles used atleast once or above (but not more than 10 times) are also compiled.
Books recovered the cost:
As per the basic criteria, title issued one time recovers the 10% of its actual cost and title issued two times recovered 20% of the actual cost. Therefore, list of all titles were compiled and analyzed which were issued 10 or above times.
Books on profit mode:
Only books recovered the procurement cost can be included in this category. The title must have 10 checkouts multiply by number of years of existence in the library collection, e.g. Titles procured during 2012 (3 Years ago) – we tried to know that how many titles accessioned during 2012, have been issued 30 (10x3) or more times. Similarly, books procured during 2013 (2 Years ago) must get issued 20 (10x2) or more times to become on profit mode.
Assessment in 2015
Parameters
UNISWA
GDGU
Titles Never been in Use
28%
36%
Issued below 10 times
37%
42%
Books Recovered the cost
21%
13%
Books on profit mode as per usage
14% 9%

17. Collection Development
Best Practices:
Collection Development
In a recently conducted survey it was found that 50% students at UNISWA and 41% at GDGU were not satisfied with the library collection, hence, a systematic planning were done to improve the quality and quantity of needed books. Following practices were used:
Recommendations from users: Students were allowed to recommend books which they wanted to read and they were also requested to comment on why they require recommended book or books in the library.
Book Exhibitions: Book exhibitions / catalogues were display in key areas.
Procurement of classic books: This was an ambitious project, the library team had identified top 50 management experts (thinkers) and compiled a list of their publications. In the process about 80% of published books were procured in the library whereas some of them were out of stock or out of print.
Book Reviews: Book reviews which are appearing in newspapers, journals and magazines are being compiled and circulated to library users, so that they may recommend useful or needed books for the library.

18. Best Practices: Library footfalls
An electronic gadget was installed in the entrance of library to record In/Out times of students. The recording of in/out timings of each individual visitor has brought new dimensions and challenges to strengthen library system. It helps in to understand following key factors about the visitors:
Library team got to know who the frequent visitors of the library are. These regular users were requested to give valuable suggestions to make library more active and attractive in terms of services and collection.
Library also got the list of students who have never stepped in the library. Library staff started meeting and interacting with students who are not visiting library to find out the obstacles or hurdles they might have been facing. It is the process to convert non-library users into library users.
Help from faculty mentors of non-visitors was taken in counseling these students. Library staff tried to extend more personalized services to them.

19. Different privileges for different group of students
Best Practices:
Different privileges for different group of students
The privilege for borrowing documents from the library will be different for different activists.
These students can borrow less number of books for more number of days as they may not get time for reading during game practice
STUDENTS
Students who are scholars
Students in other activities
Students engaged in sports
Scholar may be offered more number of books for minimum duration. These students can be charged low amount of overdue fine or if possible no overdue charges.

20. Thank You!!! OTHER SERVICES
Initiated informative activities and games to offer other ways of learning
Students are being treated with welcoming gesture in the library.
More reading space was allotted.
Students are allowed to have academic discussions in the library.
Library staff is responsive on each and every query of the student.
OTHER SERVICES
Thank You!!!