1. Four critical factors to driving Microsoft 365 adoption
6/3/2018 4:28 AM
BRK2218
Four critical factors to driving Microsoft 365 adoption
Gideon Bibliowicz
Director – Office Product Marketing Group
Matt Ontell
Principal Program Manager - FastTrack
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2. 6/3/2018 4:28 AM
“…the role of the CIO is shifting from the technology steward to business solutions enabler…”
Monika Sinha
Gartner Analyst
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3. Standard Bank Group Ian Doyle IT Executive 6/3/2018 4:28 AM
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4. Africa is our home, we drive her growth
6/3/2018 4:28 AM
Africa is our home, we drive her growth
Largest Banking Group in Africa
Success for Microsoft 365 in Standard Bank
South Sudan
Ethiopia
Kenya
Uganda
Tanzania
Mozambique
Malawi
Zimbab- we
Swaziland
Lesotho
South Africa
Botswana
Nambia
Angola
Zambia
DRC
Nigeria
Ghana
Cote d’Ivoire
With digital threats, comes great opportunity
Mainstream everywhere in 2018
We leverage 365 as a Competitive advantage
The Business describes the Value they are extracting
Collaboration is a Behavioral norm
Acting like a 152 year old “start up”
Core Banking replacements
Scaling Agile delivery methods
New Ways of Working
Mobile
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5. Office 365 Troubleshooting . . .
6/3/2018 4:28 AM
Office 365
Troubleshooting . . .
Its paid for, how to get value as we upgrade and migrate?
Next
Cancel
Next
Cancel
Resistance to change
Next
Cancel
Hit and run technology deployments
Working on it . . .
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6. Deal directly with the business Leverage Microsoft learnings
6/3/2018 4:28 AM
Standard Bank
Install value
Every day is a hackathon
Things we do
Pick the approaches
Deal directly with the business
Get in the work
Dedicate a team
Tailor engagements
Digital guard rails
Solutions
Leverage Microsoft learnings
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. 6/3/2018 4:28 AM
Microsoft 365
A complete, intelligent, secure solution to empower employees
Intelligent security
Unlocks creativity
Built for teamwork
Integrated for simplicity
© Microsoft Corporation. All rights reserved.

8. Microsoft 365 success factors
Learn and reinforce
Stakeholders
Recruit executive sponsors
Empower champions
Scenarios
Prioritize your scenarios
Define success criteria
Awareness
Implement comm campaign
Execute launch events
Training
Train end users
Ready help desk

9. Stakeholders Executive sponsors Champions
6/3/2018
Stakeholders
Executive sponsors
Identify and prioritize business scenarios
Act as sponsor and face to the program
Use the technology to model how employees can use it
Champions
Scale adoption efforts across the organization
Evangelize Microsoft 365 and its value across teams
Welcome new users and answer questions
Mott MacDonald developed a network of technology champions by engaging the employees who are most interested and enthusiastic about the new capabilities. The company makes sure the champions are well-trained and sends them out into the business to coach and communicate with their colleagues.
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Champions program For Office 365 business users in the know
6/3/2018
Champions program
Regular champion-peer networking and sharing
Our quarterly updates via and optional call (member topics, latest news, tips and resources)
Invitations to join us as an Office 365 champion at premier events and meetups in your industry
Access to Microsoft subject matter experts and unique Office 365 training and content
For Office 365 business users in the know
Sign up today!
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. and prioritize scenarios
Delivering value
Get started with these easy wins
Discover, share, and manage information across your organization
Communicate with your team in real time to gain input and consensus
Engage and connect employees to shape company culture
Meet with coworkers and customers around the world
Work more securely from anywhere, on almost any device
Build on wins
Identify
and prioritize scenarios
Plan
and execute
Measure
and share success

12. Productivity Library Demo

13. I’ll know this is successful when
Not sure how to begin?
To begin to form your own Scenarios, consider using the following framework:
As someone in
Sales Management
I want to
have a single version of the proposal that everyone can access and edit rather than ing different versions around the team
Using
a SharePoint site to centrally store and share a single version of a sales proposal that my team can edit together using co-authoring in Word and PowerPoint
I’ll know this is successful when
my sales team can create proposals more easily and therefore have more time to close deals

14. Awareness Communications Engagement events
6/3/2018 4:28 AM
Awareness
We knew we had to be crystal clear with employees about how Office 365 would make their lives easier and help them do their jobs better. So, we branded it as four things: Work Anywhere, Work Anytime You Like, Work Together, and Work on Any Device.
Joe Kamara Lead Change Manager, Nec Group
Communications
Deploy a variety of tactics
Focus on the “what’s in it for me?”
Tailor plan to company and culture
Send out communications
Engagement events
Engage executive sponsors to kick-off event
Staff events with IT and Champions
Distribute banners and leaflets
Place demo booths in cafeteria/foyer
Host online events for remote offices
Pre-Launch
Launch
Post-Launch
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16. 6/3/2018
Training
Focus on the why
Make sure employees know why the change is happening, what’s in it for them, and why they’re being asked to change
Use real work scenarios
Use tasks, or business processes, that are familiar to your audience as a way to draw them into learning how to use the technology
Use multiple formats
Training end users should take on multiple forms to accommodate different learning styles, geographical barriers, and resource constraints
Reinforce
Make the training stick with reinforcement options like on-demand training, lunch and learn sessions, and new employee training options
To help with change management and adoption, we created corporate Office 365 training materials with a consistent approach to using the services that discouraged customization and kept complexity to a minimum. As a design principle, we use the default settings in Office 365 for at least six months.
Anders Munck, Enterprise Architect, Carlsberg
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Customer lessons learned
6/3/2018
Customer lessons learned
Getting full value from Office 365 is a priority for Standard Bank. We believe it is critical to dedicate an internal team who is responsible for adoption and, most importantly, ensuring our Lines of Business and functions achieve their goals with Office This entails working with our business stakeholders to identify and prioritize their Office 365 business scenarios by “getting in the work”, knowing who they are, understanding their motivations and having an appreciation for what they are trying to accomplish.
Ian Doyle, IT Executive, Standard Bank
We want them to love this tool, and part of that is not only listening to employees, but taking that feedback and truly turning it around and implementing that feedback.
Jeff Schuman, Enterprise Applications Leader Collaboration and Social Computing
Alongside the FastTrack Team, CSC instigated its own change management processes to help drive employee adoption of Office 365. Following a pilot project where early adopters looked at the services and reviewed help documentation, CSC hosted optional training sessions for two months after rollout.
Susan Carter, Knowledge Management, Advisor CSC
We had dedicated teams that did a lot of planning up front. And Yammer proved itself as a perfect grassroots change agent; teams formed dynamically and worked alongside the implementation groups in each country. Conversations started all over the place, and this turned out to be a fantastic channel for end-user support.By the time the Office 365 deployment was complete, I wondered how we could have got on without this tool.
Andy Tidd, CIO, ABB
Dedicate resources for adoption
Learn, iterate and reinforce
Conduct a dry-run launch prior to full rollout
Use Office 365 tools to execute your launch
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Conduct an Early Adoption Program (EAP)
Why do an EAP?
Who should be involved in the EAP user group?
Gather initial feedback and identify potential stumbling blocks.
Get feedback from users on the identified goals and scenarios.
Solve any potential problems with a much smaller group of users.
Develop and recruit from a pool of potential Office 365 Champions.
People who want the project to be successful.
Users from across different lines of business and departments.
Users who are likely to be involved in the Office 365 Champions Program.
Leaders who will become advocates.
Users who typically struggle with technology.
Involved IT/help desk team members.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. FastTrack for Microsoft 365
6/3/2018 4:28 AM
FastTrack for Microsoft 365
FastTrack.microsoft.com
Faster Deployment
Move to the cloud with confidence
Migrate , content, and light up Microsoft 365 services
Deploy and securely manage devices
Enable your business and gain end-user adoption
Delivered by Microsoft engineers as part of your subscription
Tight integration with qualified partners for additional services
Maximized ROI
Higher Adoption
© Microsoft Corporation. All rights reserved.

20. Get started Plan for success Identify scenarios Learn from peers
FastTrack Website
Adoption Guide
Productivity Library
Learn from peers
Train end users
Windows 10 Quick Start Guides
Driving Adoption Tech Community
Office Training Resources

21. 6/3/2018 4:28 AM
Adoption Quiz
Why should you include an early adoption program (EAP) as part of your Microsoft 365 rollout?
Four main reasons:
Gather initial feedback and identify potential stumbling blocks
Get feedback from users on the identified goals and scenarios
Solve any potential problems with a much smaller group of users
Develop and recruit from a pool of potential Office 365 Champions
Where can you find relevant Microsoft 365 scenarios?
Microsoft Productivity Library
What is one of the responsibilities for Executive Sponsors in a Microsoft 365 rollout?
Three main responsibilities:
Identify and prioritize business scenarios
Act as sponsor and face to the program
Use the technology to model how employees can use it
What are the four critical factors to driving Office 365?
Stakeholders, Scenarios, Awareness, and Training (aka SSAT)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. 6/3/2018 4:28 AM
Q&A
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Ignite 2017 FastTrack sessions
6/3/2018 4:28 AM
*Locations are subject to change. Please check the Ignite Scheduling Tool prior to session time.
Code
Level
Day
Date
Time
Location*
Title
Speakers
Session Type
THR2141
200
Monday
9/25
1:15 PM – 1:35 PM
OCCC South – Expo Theater #11
A city’s digital transformation journey to the cloud with help from FastTrack for Azure
Randy Pagels, Chris McMasters
Theater | 20 minutes
BRK2218
100
2:15 PM – 3:30 PM
OCCC W240
Four critical factors to driving Office 365 adoption
Gideon Bibliowicz, Matt Wolodarsky, Matt Ontell, Standard Bank
Breakout | 75 minutes
THR1074
7:05 PM – 7:25 PM
FastTrack at no additional cost to help get you up and running on EMS
Adam Baron, Dina OMara
THR3012
Tuesday
9/26
10:20 AM – 10:40 AM
OCCC South – Expo Theater #9
Microsoft Teams: Take your collaborative culture to an entirely new level
Ben Walters
BRK2219
10:45 AM – 12:00 PM
OCCC W221
Proven customer Office 365 deployment and adoption strategies
Douglas Smith, Nestlé, Keysight Technologies, Inc., TalkTalk
BRK2308
OCCC W206
Upgrade legacy on premise Microsoft Dynamics AX solutions to Microsoft Dynamics 365
Paul Wu, Robert Badawy
BRK2223
OCCC W307
Build your Office 365 Champions
Sanjeevini Mittal, Mott MacDonald, Nestlé
BRK1049
OCCC W414
Get to Microsoft 365 with FastTrack
Doug Smith, Jeff Nickel
BRK2416
Accelerate your Microsoft 365 deployment with partners and FastTrack
Brian Shiers, Matt Goddard
BRK1036
4:00 PM – 5:15 PM
Microsoft FastTrack for Dynamics 365: Speed up time to value and successful adoption
Julia Fu, João Pedro Almeida, Alejandro Gutierrez
BRK2221
Nestle’s Office 365 cultural transformation: from silos to collaboration
Thomas Wicker, Juha Ikonen, Nestlé
THR3013
5:05 PM – 5:25 PM
Tips and tricks to deploy Office 365
Tony Ison
BRK2220
Wednesday
9/27
Build and implement a plan for Office 365 success
Marty Schuchman, Juha Ikonen
THR2142
12:05 PM – 12:25 PM
How FastTrack for Azure helped a college transform its technology environment to fuel innovations  
Randy Pagels, Adam LeFaive
2:10 PM – 2:30 PM
OCCC Hyatt Regency Theater – Level 1
BRK3228
OCCC West Hall F2
Move your data to Office 365
Tom Wisnowski, Thomas Wicker, Sharon Liu
BRK1002
Thursday
9/28
OCCC West Hall F1
Accelerate your Enterprise Mobility + Security (EMS) deployment with FastTrack for Microsoft 365
Dina OMara, Adam Baron, Willem Bagchus
BRK2257
12:30 PM – 1:45 PM
Hyatt Plaza International I-K
Confidently build and successfully deploy Azure solutions with Microsoft FastTrack for Azure
Miranda Lee, Tanuj Bansal, Dennis Karlinsky, Linda Morris (Chemours)
BRK3373
300
Friday
9/29
9:00 AM – 10:15 AM
OCCC W224
CRM On-premises to Microsoft Dynamics 365 for Customer Engagement Migration Tool
Gurkan Salk, Aditya Varma
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Tech Ready 15
6/3/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. 6/3/2018 4:28 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.