1. Customer Focus Alternate MF Design

2. Customer Focus Relationship Driven Based on Best MF Practices
Builds on Current Strength
Reference: MFESAP Final Pilot Summary, October 2013

3. SPOC Single Point of Contact
Acts as a source of EE information, coordination, and problem resolution for the MF Owner/Property Manager

4. ESA Best Practices for Multi-Family
On-site ESA point of contact
Delivery plan signed off by property manager
Clearly established measures agreement
Time of day start and stop; housekeeping -where to parking vans
Pre-notice all tenants
Recycle plan for disposal of replaced measures
Post evaluation

5. Bottom Up Approach
ESA contractor identifies deed restricted property in natural course of outreach to eligible ESA customers
Contractor sets up a process to serve in unit low income customers using best practices
In addition identifies opportunities for common measures
Simple common measures; exterior lighting, small HVAC shared systems; water measures
Works with property owners and IOU for more complex measures

6. Benefits Cost effective
Reduces start up time – redesigning a new complex system
Vast coverage- the scope of diverse multi-family deed-restricted units would be served, small, large, rural.
Leverages ESA contactors that are already Energy Upgrade contractors as well as LIWP contractors.

7. Recommendations
Establish Values and Goals for the Program