1. Information Technology Service Availability Metrics
January 2008

2. Performance Metrics - Summary
Wholesale batch processing issues
Wholesale batch processing performance in December continued to be impacted by events in November that caused delays in the batch schedule:
Database statistics refresh failed due to a software bug, causing a delay in the batch processing schedule and requiring several days to catch up
Failed data backup jobs on two occasions caused significant delays
Batch processing was on schedule as of December 23
Changes in infrastructure were implemented on January 5, 2008, to improve ongoing batch performance 2
Public – Item 6c

3. 2007 Net Service Availability*
* See slide 2 for explanation of events 3
Public – Item 6c

4. December 2007 Net Service Availability*
* See slide 2 for explanation of events 4
Public – Item 6c

5. Retail Transaction Processing Availability Summary5
Public – Item 6c

6. TML Availability Summary6
Public – Item 6c

7. MarkeTrak Availability Summary7
Public – Item 6c