1. Continuity of operations planning
Obtaining executive level support

2. Understand what a COOP plan is Define COOP objectives
Understand COOP ROI
Define the benefits of having a COOP plan
Understand the importance of Executive Support
Define the resources needed to start

3. What is Continuity of Operations planning (COOP) all about?
Ensuring the continued operation of the organization’s essential functions and resuming business functions to a normal state following an emergency event.
The plan is used in the event of substantial, localized damage to direct patient care departments or facility wide loss of structural integrity and services
Where loss of service poses significant physical, operational and business challenges and risks
Continuity of the service somewhere within the facility or relocation of services externally is integral to ongoing facility viability and community support.

4. Ensure operations
Facility viability

5. What are the coop plan Objectives?
Protect essential facilities, assets, records; minimize damage, losses
Ensure continuous performance; reduce or mitigate disruptions
Achieve timely recovery; resumption of services
Reduce injuries and loss of life
Identify and designate staff to carry out essential functions
Facilitate decision making

6. What about our Emergency Operations Plan?

7. Emergency management Emergency Management
Emergency Management Plans or Emergency Operations Plans focus on the HAZARD most likely to impact our facility.
Management
These plans are about meeting the incident objectives: Incident Command Activation, Communication, Medical Surge, Evacuation, etc.

8. Continuity Plans
COOP
Focus on meeting organizational strategies, ensuring the viability and functionality of the organization and minimizing lost revenue.

9. what is the roi? Continuity Plans can enable us to:
Meet compliance, regulatory and funding requirements
Protect patient safety
Maintain public image and public trust
Maintain market share
Maintain revenue and profitability by continuing to see patients and bill for services rendered

10. A Coop plan is dynamic!
A COOP is a collection of resources, actions, procedures and information developed and pretested
A COOP lists processes by department, essential applications, recovery time objectives, and the resource needs defined
A COOP, used in conjunction with the EOP to resume/return business functions to a normal state post-disaster.

11. What does a COOP plan provide?
What will happen in a continuity situation
How and how quickly continuity actions must occur
The priorities of the continuity actions
Where continuity actions will occur
Who will participate in continuity operations
A COOP documents:

12. How do we develop a great coop plan?

13. WHAT IS EXECUTIVE SUPPORT?
The Executive is NOT the Program/Project Leader
The executive is NOT required to be an expert in the topic
The Executive commitment must include:
Clear direction to ensure linkages with the organization’s overall strategy

14. Secure resources and accountability throughout the organization
Serve as a champion to their peers and beyond to educate and secure buy-in
Authority to troubleshoot accountability issues with managers
Remove organizational roadblocks hindering progress

15. Development of a COOP plan This is a collaborative process
The project has an end date – COOP is ongoing
Leadership empowers a program – can be a subset of the Safety/Emergency Management Committee
A COOP plan is a living document and must be reviewed, updated and TESTED annually.
It cannot sit on a shelf once completed
Leadership must know how to put it into practice.

16. A solid COOP plan will take ~ a year to develop and an ongoing commitment to maintain!

17. What are the next steps?

18. Identify key personnel and assess time/resource demands.
Examples of resources needed:
EM staff, IT , Nursing, Dietary,
OR, ER, Plant Operations,
Lab, Radiology, Respiratory, etc
A COOP plan will take A LOT of people SOME time to develop, SOME people A LOT of time

19. Ensure budgetary support – recognizing that NOT having a COOP can be financially devastating – consider the cost of losing just one day of Ambulatory Surgery at our facility.

20. Ensure that COOP is a focus of executive level committee/agendas- help necessary resources understand it has executive backing and is a priority for the facility.

22. Thank you for your time and commitment to Continuity of Operations Planning– together we can prepare our facility to survive the unimaginable while continuing to care for the communities we serve.