1. Operations Report
capmetro.org | Operations Report

2. McDonald Transit – Fixed Route
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
On Time Performance
Actual
85.5%
89.1%
91.8%
90.2%
88.7%
86%
87.9%
89.3%
90.9%
Goal
88%
Vehicle Accidents
3.94
3.55
3.45
3.99
2.79
4.48
3.31
3.96
4.62
5.77
5.25
5.37
2.4
Passenger Accidents
0.27
0.29
0.61
0.19
0.4
0.24
0.12
0.35
0.38
Miles Between Road Calls
6,546
5,633
6,727
6,483
6,379
5,133
5,773
4,993
6,141
4,603
5,365
5,500
Complaints per Passengers
14.47
13.52
11.81
16.79
12.58
13.1
12.98
11.24
14.94
13.2
13.51
14.36 16
Score 5.55
YTD Score 7.49
Vehicles: 263
Avg. Fleet Age: 9.2
capmetro.org | Operations Report

3. First Transit – Fixed Route
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
On Time Performance
Actual
88%
90%
90.5%
83%
91.9%
86.6%
86.7%
93.1%
90.1%
93.2%
88.6%
78.8%
Goal
Vehicle Accidents
3.5
5.6
3.33
1.49
1.55
3.97
2.78
3.91
2.6
3.21
2.72
3.48
2.4
Passenger Accidents
.51
.18
0.28
0.17
0.24
0.12
0.21
0.2
0.18
0.4
Miles Between Road Calls
4,431
3,125
3,664
2,881
3,584
3,114
2,566
2,380
1,480
2,200
1,672
1,662
5,500
Customer complaints/100,000
7.28
5.93
12.4
6.27
6.06
6.63
5.33
6.77
11.57
7.64
10.57
12.16 16
Score 4.0
YTD Score 5.42
Vehicles: 101
Avg. Fleet Age: 13.9
capmetro.org | Operations Report

4. First Transit – MetroRapid
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
On Time Performance
Actual
78.28%
77.52%
81.9%
78.92%
78.93%
78.9%
80.81%
78.42%
78.27%
79.17%
77.8%
77.6%
Goal
78%
Vehicle Accidents
1.65
2.95
3.4
5.04
2.45
5.01 4
2.26
4.65
4.34
5.93
2.29
Passenger Accidents
0.98
0.92
0.96
0.45
0.93
0.43
Miles Between Road Calls
18,146
8,482
9,286
6,614
7,106
12,819
8,341
6,817
4,194
4,189
3,637
2,610
5,500
Customer Complaints
15.95
11.69
9.0
13.27
11.55
10.87
7.34
8.65
18.41
9.96
12.14
16.91 16
Score
6.48
YTD Score:
7.38
Vehicles: 40
Avg. Fleet Age: 1.6
capmetro.org | Operations Report

5. MV Transit - MetroAccess
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
On Time Performance
Actual
90.7%
86.86%
89.13%
91.56%
90.8%
91.04%
91.18%
92.64%
93.43%
93.89%
93.07%
91.24%
Goal
93%
Vehicle Accidents
1.63
1.95
1.76
1.48
1.85
1.41
3.31
2.01
2.58
3.5
3.08
1.93 2
Passenger Accidents
0.49
0.26
0.25
0.51
0.76
0.5
0.3
Miles Between Road Calls
22,977
17,110
31,043
24,136
40,620
32,201
20,136
31,602
18,340
30,918
16,222
27,874
20,000
MetroAccess
9.1
9.01
5.76
6.99
6.79
5.9
5.06
6.23
8.84
7.92
7.85
5.53 8
Score
7.28
YTD Score:  
6.87
Vehicles: 116
Avg. Fleet Age: 1.7
capmetro.org | Operations Report

6. Ride Right - MetroAccess
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
On Time Performance
Actual
92.65%
92.09%
92.21%
93.35%
92.18%
93.13%
92.78%
93.39%
93.28%
93.66%
93.45%
90.75%
Goal
93%
Vehicle Accidents
0.72%
2.32%
2.83%
2.07%
2.21%
3.46%
3.31%
3.56%
7.34%
2.53%
2.59%
4.74% 2%
Passenger Accidents
0.74
0.68
0.25
0.3
Complaints per 10,000
7.42
8.17
10.27
11.53
15.86
11.59
9.21
13.24
16.91
17.55 14
9.49 8
Score 3.8
YTD Score 3.42
Vehicles: 47
Avg. Fleet Age: 1.4
capmetro.org | Operations Report

7. Herzog - MetroRail capmetro.org | Operations Report Vehicles: 6
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
On Time Performance
Actual
97%
96.2%
97.76%
97.09%
99.18%
99%
99.7%
97.23%
97.89%
98.97%
98.37%
98.69%
Goal
96.04%
Vehicle Accidents 2 1
Passenger Accidents
Customer Complaints/20,000
2.04
3.8
4.39
0.75
0.7
1.87
1.24
1.69
3.91
0.6
0.94
0.29 5
Mean Distance Between Failures
9,696
8,111
6,994
26,558
25,509
32,761
27,640
13,497
27,611
29,658
27,206
26,974
15,000
Score 8.54
Year End Score 9.26
Vehicles: 6
Avg. Fleet Age: 5.2
capmetro.org | Operations Report

8. Administration capmetro.org | Operations Report Oct Nov Dec Jan Feb
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Eligibility
Actual Value 3 4
Goal 14
Paratransit Abandoned Call Rate
7.9%
7.88%
8.14%
5.32%
4.78%
3.08%
2.96%
3.12%
4.49%
4.38%
4.4%
5.84% 5%
Score
YTD Score 8.26
capmetro.org | Operations Report

9. Overall Score Customer Satisfaction Index
 5.55
McDonald
 4.0
First Transit
 7.28
MV MetroAccess
 8.54
Herzog MetroRail
 7.87
Administrative Statistics
 6.48
First Transit BRT
 3.8
Ride Right
Score 5.6
Year End: 6.83
capmetro.org | Operations Report