1. Installation – Step by Step
Sally J. Stresnak
TPA Relationship Manager – Central Region

2. New Business Installation Teams
6am to 5pm Pacific Time
Denise Basey Ext 7724
Andy Yamamoto-SAPM Ext 2142
Vu Chau-SAPM Ext 3601
Tom Francis
Ext: 2415
Team Manager
- East
Cindy Chau
Ext: 2301
- Central
Felix Marino
Ext: 7719
- South
Dean D’Amico
Ext: 4233
- West
Tracy Long
Ext: 2102
– MEP/PEO
Project Managers:
Soo Lee
ext 3136
Lori Nickerson
ext 3907
Neal Calara
ext 2319
Andy Gorbenko
ext 2536
Patricia Jackson
ext 4226
Lisa Gomez
ext 3385
Jeff Moses
ext 2420
Jon Rosenberg
ext 4229
Tony Batiste
ext 2031
Lorraine Williams
ext 4223
Don Jang
ext 5118
Jeannie Resnick
ext 4394
Dora Seffel
ext 3329
Tanya Brooks
ext 2233
Shana Moore
ext 2237
Sebastian Scozzari
ext 2033
Mary Arenas
ext 2321
Sonia Rosales
ext 2470
Mehdi Hussain
ext 2745
Leslie Higgins
ext 2525
Kelvin Toyota
ext 2184
Andrew Roberts
ext 2366
Cathy Leider
ext 2234
Trina Ward
ext 2200
Adrian Frisco
ext 2368
Jacqueline McMillen
ext 4291
Terri Jennings
ext 2472
Operations Support
Annette Agadzhanyan
ext 4779
Valerie Minchaca
ext 4628
Lew Coleman
ext 2126
Geri Childs
ext 2485
Cynthia Rosales
ext 4219

3. Learn the timeline for an installation
Your Installation Team 1
Learn the timeline for an installation
Understand the key elements of the installation 2

4. Sample Installation Timeline
Installation Call;
Schedule Enrollment Meetings; Notification to Prior Provider and Participants
Conduct Enrollment Meetings; Review Payroll Submission Procedures
Participant
Welcome Letter &
PIN Instructions
Mailed (takeover plans)
Weeks 1-2
Week 2
Week 3
Week 4-5
Week 5
Week 6
Plan
Installation
Complete
Generate Enrollment Kits; Provide Census and Participant Reports to Transamerica; Confirm liquidation timeline with Prior Provider
Send in Enrollment Forms and
Contributions; Transamerica reviews enrollment forms
Takeover assets
received and
allocated
(for takeover plans)

5. Welcome Call …. What is it?
The Project Manager’s (PM’s), or in some cases the Account Executive’s, first call to the TPA, broker, and client once the case is sold
Purpose of call…
Thank TPA, broker, client for business
Inform TPA, broker, client that NBI PM will be the main point of contact during the installation
Schedule the Installation Call

6. The Installation Call … What is it?
Second call to the TPA, broker, and client after the submission is received
Focus of call is to review:
Installation timeline
Employee communications
Termination letters
Takeover process
Fund Mapping, if applicable
Payroll contribution / census spreadsheet & remittances
Transfer of existing loans
TA-Retirement.com

7. Weekly Status Updates
The PM conducts at least one proactive weekly call to the client to discuss progress of the installation
TPA, Brokers, and Sales Field are kept in the loop via updates
templates used for consistent message

8. Transfer of Assets What are the steps?
Termination Letters to prior providers
Blackout notices to Participants to comply with Sarbanes-Oxley Act
PM contacts prior providers to coordinate transfer of assets
Determine final blackout dates, date of asset transfer and date to receive final reporting
Final participant notices provided to plan participants

9. Transfer & Reconciliation
We ensure…
That the Prior Providers have given us participant level indicative data, fund and source breakdowns, and that everything balances to the transfer asset amount
That all loan data has been provided and reconciles to Prior Providers’ loan fund balance
Quality assurance is completed on all cases through system reports and peer review. The reports are then sent to the client and TPA during the weekly update .

10. The Transfer of Assets is complete… Now what?
The participants receive a PIN to access their account
Hand-off call to the Account Executive or SponsorConnect to discuss -
Pending issues PM will be responsible for (i.e. plan documents)
Introduction of ongoing service contact
Case Transition is completed by PM and sent to all parties.

11. Quality Assurance Review
Every week, each case in the department is tracked and given a quality score based on four criteria:
Weekly Status Updates Completed
Accurate Completion of the Project Plan Database
Proactive - Are we proactively moving the installation forward at an acceptable pace?
“In the Loop” – Are all related parties being kept apprised of the installation timeline on at least a weekly or as needed basis?

12. Surveys
Once the installation of a plan is complete, a survey is sent to the TPA, Client, Broker/Agent, and Sales Representative.
Surveys are used as a tool to learn more about what was done well during the installation and opportunities for improvement.
Survey results are monitored and incorporated into performance goals.

13. NBI Tracker – Upcoming Changes
We will be adding our ‘Case History’ information to NBI Tracker. This is narrative information that describes fully the status of the conversion process.
We will update date fields to ensure you are seeing timely and relevant installation information.

14. TPA Login

15. TPA Home Page

16. NBI Case Snapshot

17. NBI Case Snapshot (cont.)

18. Installation FAQs

19. Conclusion
Q & A