1. Scalable IT Strategy for Accessibility
6/3/2018 4:22 PM
BRK1006
Scalable IT Strategy for Accessibility
Clint Covington, Microsoft
Allen Hoffman, Department of Homeland Security
Robert Baker, Department of Homeland Security
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2. Over 1 billion people have disabilities.
6/3/2018 4:22 PM
Over 1 billion people have disabilities.
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3. People with Disabilities in the U.S.
6/3/2018 4:22 PM
People with Disabilities in the U.S.
-$9,156 lower median salary
1 per 5 citizens
41% more likely to be unemployed
Source: United States Census Bureau’s Americans with Disabilities 2010 Report
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4. Microsoft mission
Empower every person and every organization on the planet to achieve more

5. We need to do better 6/3/2018 4:22 PM
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6. Established a process to get compliant
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Established a process to get compliant
250+ teams
Fixed thousands of bugs Build new inclusive designed features
Published 100+ conformance documents
Changed the culture across our engineering organization
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Microsoft Ignite 2016
6/3/2018 4:22 PM
Office 365 products the most compliant and usable versions of our products we have ever shipped.
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Microsoft Accessibility Playbook
Culture change and new expectations
Scorecard and executive reviews
Accessibility and inclusive design training
Conformance testing
Expert consultation
Feedback from people with disabilities
Built internal communities that exchange best practices
Microsoft Accessibility Playbook

9. Culture change Connect it to your business How it impacts people
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Culture change
Connect it to your business
How it impacts people
Get out of the office
Partner with employee resource groups
Top down, bottoms up
Reset expectations for what it means to be accessible
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10. 6/3/2018 4:22 PM
Compliant and Usable
Usable = for a typical context of use can the user complete the scenarios with efficiency and satisfaction.
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11. Scorecard and Executive Reviews
Goals
Metrics
Meet compliance requirements (accurate and transparent conformance docs)
Ensure teams triage and fix compliance issues in a reasonable timeframe
Reduce the number of high priority exceptions
Differentiate and raise visibility of high priority accessibility bugs
Encourage continuous improvement for usability issues that impact efficiency and satisfaction
Engrain accessibility into the engineering culture and workflow
Bugs less than 60 days
Bugs older than 60 days
High priority exceptions
Common tasks (count, % passing, # failing)
PM Owner

12. Inclusive Design Principles (Toolkit)
6/3/2018 4:22 PM
Recognize exclusion
Recognize
Learn from diversity
Learn
Solve for one, extend to many
Solve
Inclusive Design Principles (Toolkit)
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13. Consultation Services
Goals
Provide relief to accessibility experts that are stretched thin
Provide help solving challenging technical issues
Grow expertise inside the division—teach people to fish
Execution plan
Office hours with experts
design and technical implementation inquiries to [alias].
Expect a response in 24 hours.
Design meetings available on request.
Users of the service summarize conversations and send it to the above alias.
Conversation summaries rolled into FAQ documentation.
Consultation Services

14. 6/3/2018 4:22 PM
Trust but verify
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15. Usability feedback Internal employees
6/3/2018 4:22 PM
Usability feedback
Internal employees
People with disabilities AT testing (ongoing)
Formal usability studies (as needed)
Support channels (DAD and EDAD)
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16. We are the government, and we are here to help you

17. Federal agencies are required to comply with the Section 508 Standards

18. Is it accessible? How can we tell?

19. Are tools the answer?

20. Accessibility Testing requires training, discipline, and knowledge
This Photo by Unknown Author is licensed under CC BY-NC-SA

21. We need comprehensive test process
Code based
Clearly Defined Steps
Repeatable
Scalable
Teachable
Broad Test Coverage
We need comprehensive test process

22. Trusted Tester Program
START FY18
6/3/2018 4:22 PM
Trusted Tester Program
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23. DHS Trusted Tester Training

24. Who is the trusted tester methodology designed for?

25. Collaborating with the federal government

26. Working together to make it easier to access and use Microsoft products

27. The Bottom Line

28. Microsoft’s experience using trusted tester
Scale acceleration
Increased bug quality
Marketing resource

29. Trusted Tester accelerates deployments
“US Section 508 Coordinators may see Windows 10 and Office 365 deployed faster than they expect.”
— US Department of Homeland Security
(blog post)
“I don’t think we need to retest on Microsoft Products given the way you are developing your conformance statements.”
— Scotiabank Accessibility Expert

30. Resources Trusted Tester program
Link to or TTP page
Link to or training page
AED ACOP Resources

31. IT Accessibility Sessions at Microsoft Ignite 2017
Discover easy ways to make official content more accessible
9/25 1:15-1:35 pm and 9/28 2:50-3:10 pm 
Learn strategies to make your IT applications more accessible
9/26 12:45-1:30 pm
Session THR1004
Session BRK1006
Ensure productivity for people with disabilities with Office 365
9/ :15am
Learn how to make SharePoint accessible and inclusive
9/27 4:30-5:15 pm
Session BRK1010
Session BRK2241

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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. 6/3/2018 4:22 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.