1. service-level management

2. Information Technology Infrastructure Library - Service-level management
The central role of Service-level management makes it the natural place for metrics to be established and monitored against a benchmark.

3. Information Technology Infrastructure Library - Service-level management
Service-level management is the primary interface with the customer (as opposed to the user serviced by the service desk). Service-level management is responsible for:

4. Information Technology Infrastructure Library - Service desk
Service desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management, financial management and IT services continuity management

5. Service catalog - A user's perspective
The request requires approval, and goes through routing, service-level management, and other processes necessary to fulfill the request

6. ITIL security management
This is also necessary in order to reach a simplified service-level management for the information security, as it happens to be easier to manage a limited number of SLAs than it is to manage a large number of SLAs.

7. ITIL - Service-level management
The central role of Service-level management makes it the natural place for Software metric|metrics to be established and monitored against a benchmarking|benchmark.

8. ITIL - Service desk
* Service desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management, financial management and IT services continuity management

9. Service desk - Other activities
#Information Technology Infrastructure Library#Service level management|Service-level management

10. Financial management for IT services - Service-level management
Information Technology Infrastructure Library#Service level management|Service-level management provides key information regarding the level of service required by the customer (SLAs) and therefore forms the basis for calculations of all three sub-processes

11. Event correlation - Event correlation in integrated management
The goal of integrated management is to integrate the management of networks (data, telephone and multimedia), systems (hosts and applications) and IT services in a coherent manner. The scope of this discipline notably includes network management, systems management and Service level management|Service-Level Management.

12. For More Information, Visit:
The Art of Service