1. Work Orders & Facilities Management
RPS Pro-staff Training 2014
Work Orders & Facilities Management
By: Ken Goyen, Steve Marcotte, & Ricky Boggs

2. Building A Winning Team!
RPS Pro-staff Training 2014
Champions by Design:
Building A Winning Team!

3. RPS Pro-staff Training 2014
The Role and Scope of Facilities Management at UGA
Working with YOUR Building Service and Maintenance Staff
Reporting Facility Damages
The Housing Work Order System
YOUR Responsibility for Addressing Basic Facility Issues
After Hours Maintenance Response System
Topics of Discussion

4. Facilities Management at UGA
RPS Pro-staff Training 2014
Facilities Management at UGA
University Housing
FMD- Facilities Management Division
Outside Contractors

5. University Housing Facilities Management.1
Director of Facilities Tom Battenhouse
Phone:
Fax:
Office Location: Russell Hall
Assistant Director of Capital Projects and Code Compliance Matthew Deason
Phone:
Fax:
Office Location: Family and Graduate Housing Office

6. University Housing Facilities Management.2
Assistant Director for Building Services Steve Marcotte
Phone:
Fax:
Office Location: Russell Hall
Also today’s presenters!
Assistant Director of Facilities Maintenance Ken Goyen Phone:
Fax:
Office Location: Family and Graduate Housing Office

7. YOUR Building Service & Maintenance Staff
RPS Pro-staff Training 2014
YOUR Building Service & Maintenance Staff
Maintenance Supervisors:
Brumby, Russell, & Creswell- Tim Carithers
Hill community, Myers community, Reed community (minus 1516)- Steve Smith
ECV and Sammy Cofer
FGH & HSC- Jamie Wilkes
Work control, Key shop, Second shift STW & Warehouse- Billy Galt

8. YOUR Building Service & Maintenance Staff
RPS Pro-staff Training 2014
YOUR Building Service & Maintenance Staff
Building Service Supervisors:
Brumby- LaToya Bradford
Brown & Creswell- James Anderson
ECV & Amelia Longnecker
Hill- Mary Sutton
Myers- Donnie Brooks
Reed & Greek Park- Veronica Monroy
Russell- Sue Coleman

9. Reporting Facility Damages
RPS Pro-staff Training 2014
Reporting Facility Damages
Notice or become aware of issue
Put eyes on issue
Put in work order or call out staff to assist
Follow up!

10. Housing Work Order System
RPS Pro-staff Training 2014
Housing Work Order System
System is AiM and is located at
Anyone can have a desk top app- send request to Josh at
Queries can be customized to fit your needs.
Customer service entry- (preferred)
Phone (urgent matters)
Radio- channel B with call sign “work order 1”
1. To decide what queries you want, think about the questions you might have or be asked.
2. Even though you might learn and use the radio to communicate directly with maintenance staff, we prefer to have you make request for work though the work order office so we document every event.

11. Addressing Basic Facility Issues.1
RPS Pro-staff Training 2014
Addressing Basic Facility Issues.1
Building Services Responsibilities
General Area Cleaning
Hallways
Bathrooms
Suite Bathrooms
Studies/Lounges
Laundries
Student Kitchens
Trash Removal
Student Room Furniture
Pest Control – Liaison with vendor
1. Pest control work orders are first routed to the building service supervisor, then to the vendor after building services has assessed the circumstances.

12. Addressing Basic Facility Issues.2
RPS Pro-staff Training 2014
Addressing Basic Facility Issues.2
Furnishings
Furniture
Purchasing
Selection
Financial
Floor Coverings
Training with Building Services
Tour of building(s)
Equipment review and/or training
Regular meetings & communication
After Hours
When to call
Who to call
What to do until assistance arrives

13. After Hours Maintenance Response System
RPS Pro-staff Training 2014
After Hours Maintenance Response System
Residence Halls:
a. Second Shift STW- Monday-Friday till 10PM (radio call sign is “second shift” or )
b. On-Call STW after 10pm, weekends, and holidays
FGH & HSC:
On-call STW after 4:30pm Monday-Friday, weekends, and holidays
FMD on-call through UGAPD at
Before a call is made to the after hour staff, someone should be on the scene of the issue to give a first hand account of the conditions.
A dialogue should take place to determine what steps need to be taken after hours.
On-call staff are paid for a minimum of 4 hours when they return to campus.

14. RPS Pro-staff Training 2014
Helpful Quick Links:
-Submit a work order
-Facilities staff contact
-Facilities policies
-UGA FMD Website
This presentation also presented to you by…
Ricky Boggs East Campus Village
Family and Graduate Housing
Area Coordinator
Phone:
Fax:
Office Location: Rooker Hall