1. Online Course Management
Course Protocols

2. Course Protocols Expectations for the students
Expectations for the facilitator
Include:
Announcements
courtesy
Assignment submission guidelines
Time-management expectations
Frequency of participation
Approach to obtaining support

3. Announcements Information: Communicate to Students: Post frequently
Post before set time
Use friendly language and humor
Include reminders for assignment due dates and course protocols
Communicate to Students:
Days and time of announcement postings
Additional announcements as needed
When to check for new announcements
Type of information in announcements

4. Email Courtesy Information: Communicate to Students: Specific header
etiquette:
Be polite
Get to the point (short messages)
Require long messages are attachments
Model courtesy
Be prompt in replying
Set up online “office hours”
Communicate to Students:
Required header to use in subject line
Who to contact
Approximate time to expect response
Best time to contact
Requirements for etiquette
Online “office hours”

5. Assignment Submission
Information:
Specific protocol for naming file
Prompt feedback
Communicate to Students:
Required method to name file
How to submit
Time assignment is due
When to expect feedback
How feedback will be delivered

6. Time Management Information: Communicate to Students:
Instructors must manage time to:
Review student work
Read s
Upload course documents
Post announcements
Facilitate course discussions
Be online for “office hours”
Communicate to Students:
Reminders for due dates of assignments
Reminders for where students should be on assignments
Notices for instructor response time on assignments and

7. Frequency of Participation
Information:
Determine when content will be available to students
Facilitator must participate more frequently than students
How to deal with students who are not meeting expectations for participation
Communicate to Students:
When content will be available
Required frequency of participation
Consequences for not participating as expected
How facilitator will monitor participation

8. Approach to Obtaining Support
Information:
Determine how to be contacted ( , phone, discussion thread, etc.)
Determine who to contact
Instructional support
Technical support
When support will be readily available
Communicate to Students:
How to contact the course facilitator
Days and times for online “office hours”
Who to contact for technical support
When support will be readily available

9. Additional Resources
Managing Electronic Communications
UCF: Component protocols (sample protocols)