1. Chapter Three Managing Speech Anxiety
Between One and Many: The Art and Science of Public Speaking
4th edition
Steven R. Brydon
&
Michael D. Scott

2. How Arousal Influences Performance

3. Managing Arousal Before Speaking
Develop a positive attitude
Overprepare and practice
Establish realistic goals
Avoid negative self-talk
Practice relaxation skills
Practice visual imagery and rehearsal

4. Managing Arousal While Speaking
Breathe deeply and relax
Smile before beginning
Make eye contact
Practice positive self-talk
“ I can do this”
Use positive coping statements
“ It’s going well. . .I’m halfway home”

5. Managing Arousal After Speaking
Breathe deeply
Congratulate your self
Have pen and paper ready to record comments
Focus on instructor/audience feedback

6. Self-Talk To Avoid Self-criticizing Self pressuring Catastophizing
“ I’m a terrible speaker”
Self pressuring
“ I can’t afford anything less than an A”
Catastophizing
“ This is the worst experience I’ll ever have”

7. Positive Coping Statements
“ I’m prepared for this speech”
“ Do it just like you rehearsed it”
“ It’s just like I practiced”
“ This is better than I anticipated”
“ I’m actually liking this”
“ Not bad . . .not bad at all”

8. Daily Time Spent Listening

9. Benefits Of Effective Listening
Greater success
Increased understanding
Fewer miscommunications
Critical thinking
Improved speaking skills

10. Misconceptions About Listening
Listening is easy
Listening is far more complicated than we think
Listening is a matter of intelligence
Effective listening is a skill . . .not an aptitude
Listening is no different than reading
You control reading, while the speaker mostly controls listening

11. Obstacles to Listening
Noisy physical environment
Noisy psychological environment
Preoccupation with personal problems
Personal bias
Anxiety
Cultural differences
Language and context
Overlooking connotative meaning

12. Goals of Listening Listening to understand Appreciative listening
Learning about the underlying causes of the collapse of Enron
Appreciative listening
Learning what to listen for in a piece of classical music
Critical listening
Detecting faulty reasoning or distortions of fact

13. Skills For Better Listening
Note-taking
Paraphrasing
Goal setting
Blocking out competing stimuli
Suspending judgment
Concentrating on main ideas
Taking note of meta-communication (p.91)

14. Types of Concentration

15. Effective Language: Things To Avoid
Language that totalizes people on the basis of a single attribute
e.g. gender or race
Language that uses personal attributes to marginalize people
e.g. religion or sexual orientation
Language that detracts from your credibility
Tag questions and qualifiers

16. Effective Language: What To Use
Use inclusive language
We, not me
Use grammatically correct language
Use competence enhancing language
Assertive but not aggressive
Use language to its fullest potential
Alliteration, analogy,metaphor, simile

17. Methods of Delivery Reading from a written manuscript
Recalling a written speech from memory
Impromptu speaking
Speaking without preparation or practice
Extemporaneous speaking
Speaking from a selected number of prepared notes

19. Zone of Interaction

20. Shifting Zone of Interaction