1. Communication

2. How do We Communicate?

3. Types of Communication
Verbal
Written
Non-Verbal
Visual

4. Verbal Communication Verbal
Interpersonal:
Speaking to others one-on-one.
Small groups
Public Communication
Poor verbal communication skills can lead to problems
Bad Communication

5. Speaking Skills Speak clearly and audible Be cheerful
Regardless of what kind of day you are having
Plan out what you want to say before you call
Take notes
You mind is not a computer
As a business owner, most of your business will be done over the phone, or face-to-face.

6. Listening Skills

7. Speaking Skills Active Listening
Focus your attention on who is speaking
Try to understand what they are saying
Ask questions to clarify and show that you are listening
Take notes to confirm
As a business owner, most of your business will be done over the phone, or face-to-face.

8. Feedback Speaking Skills Fast Talking
As a business owner, most of your business will be done over the phone, or face-to-face.
Fast Talking

9. Listen up OR Draw what you hear (partners) Word unscramble
(listening challenge)

10. Invent your own Create a word scramble with at least 4 steps
Can be about a name, theme, riddle, etc.
Challenge a friend in the room - can you stump them?

11. What is Non-Verbal Communication?
Sending and receiving messages in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious of this

12. Types of Non-Verbal Communication
Body language
Posture
Hand gestures
Shaking
Breathing
Facial expressions
Eye movement
Go quiet. Point at one student and give a Thumbs up. Ask what that means. Then again, but shake your head and wave your finger. What does this mean?
Communicate to a student using non verbal cues to quietly and quickly pick up an envelope at the desk. Come back, open the envelope and hand out the pieces to members of the class.

13. Types of Non-Verbal Communication
Direct
Touching
Glancing
Eye contact (gazing or glaring)
Hand gestures
Sounds & Pauses

14. Types of Non-Verbal Communication (cont.)
Indirect
Volume
Vocal nuance
Proximity
Crossing arms
Word choice
Go quiet. Point at one student and give a Thumbs up. Ask what that means. Then again, but shake your head and wave your finger. What does this mean?
Communicate to a student using non verbal cues to quietly and quickly pick up an envelope at the desk. Come back, open the envelope and hand out the pieces to members of the class.
Too close?

15. Types of Non-Verbal Communication
Facial expressions
Go quiet. Point at one student and give a Thumbs up. Ask what that means. Then again, but shake your head and wave your finger. What does this mean?
Communicate to a student using non verbal cues to quietly and quickly pick up an envelope at the desk.

16.
Resources