1. Digium | Switchvox Product Announcement
Switchvox SMB 4.0

2. 4.0 Highlights ‘Web-Aware’ Unified Communications
Fax, video, and chat integration
Advanced, web-aware IVR tools
Switchboard panel additions and enhancements, including peered presence
Administrative tools to improve efficiency
Call-queue enhancements
Switchvox Notifier: a Windows desktop client

3. What Do We Mean By Web-Aware?
Web-aware means that your Switchvox PBX can be integrated with web applications.
Custom Switchboard panels send caller data to web applications, and show you the results before you even pick up the phone.
IVR tools let you pass data and sound files back and forth to web applications.
Sound-file exchanges are new in 4.0!

4. New Features in 4.0
Fax, video, and chat integration (Unified Communications)
Advanced, web-aware IVR Tools
Presence across peered Switchvox servers
Switchboard additions and enhancements
Voic enhancements
Call-queue enhancements
Switchvox Notifier: a Windows desktop client

5. New Features in 4.0 (continued)
Switchvox Extend: an XML-based API
Bulk extension-management tool
Phone Provisioning for SNOM phones
Advanced debugging tools
Scheduled Reports
BRI

6. Fax Integration Fax capabilities are new in 4.0, and include:
Send a fax created in any application: print to the Switchvox PBX and send!
Notifications for incoming faxes via
Incoming Call Routes for faxes
One-stop mailbox for voic and faxes
Disk-space quotas per mailbox and groups

7. Video Integration
Video calling capability is new in 4.0, available for supported video phones
Supported codecs include H263 and H264
Best advice for video calls: use the same phone on both ends!

8. Chat Integration
Chat capability is new in 4.0, available in the new Chat Panel on the Switchboard
You can also use your own XMPP chat client with your Switchvox PBX as your chat server
See presence and status details across multiple Switchvox PBXs

9. Advanced, Web-Aware IVR Tools
4.0 includes many new tools for building custom IVR menus:
Upload a sound to a URL, and play a sound from a URL
Send a sound to a voic box
Store a sound in the Sound Manager
Merge sounds

10. Advanced, Web-Aware IVR Tools (continued)
Set and get ‘global’ IVR variables that persist between calls
Check user password
Perform math on variables (+, -, /, *)
Concatenate variables (put variables and text together into a new variable)

11. Advanced, Web-Aware IVR Tools (continued)
Get extension status (idle, ringing, unavailable, etc.)
Get extension type (SIP, call queue, IVR menu, etc.)
Get last extension talked to
Cascade a call (ring an extension a certain number of times)

12. Switchboard Additions
The 4.0 Switchboard has new Panels:
Chat Panel: encourage internal communication on your own private chat server
Multiple Phonebook Panels: organize your Phonebook entries into groups
Company Directory Panel: type-to- find lets you find someone quickly

13. Switchboard Enhancements
4.0 improvements to existing Panels:
Presence is visible across Switchvox PBXs
Store additional numbers in a Phonebook entry (mobile, home, etc.), with permissions
New Presence settings (Available, Away, Extended-Away, Chatty, and Do Not Disturb)

14. Switchboard Enhancements (continued)
4.0 improvements to existing Panels (continued):
One-click barge or whisper from extended Phonebook entries (previously you could only click to record or monitor)
Queues: one-click to log in, out, or pause, and you can add comments

15. Voicemail Enhancements for Administrators
4.0 offers control over voic and fax usage
Voic /Fax mailbox quotas for users and groups; define how much disk space can be used
Administrative view of voic and fax usage (in megabytes)

16. Voicemail Enhancements for Users
4.0 offers great voic customization
Customize multiple voic greetings for when you are ‘unavailable’ or ‘busy’
Customize multiple notifications (a short text message for your mobile phone, and a detailed message for your )
Integrated IMAP server for unified voic (listen from your account and the light on your phone goes off!)

17. Call-Queue Enhancements
4.0 improves on call-queue capabilities:
Queue members can log in, log out, and pause their status in specific queues, and add a comment about their status
The Switchboard offers one-click status settings in each queue panel
Logging in/out/pause are available as events for the URL Manager

18. Switchvox Notifier:
4.0 includes a new Windows desktop client:
A pop-up notification shows you incoming calls with a call history, and interacts with your Outlook contacts
Integration with Outlook lets you easily handle your voic , and add callers to your contacts
An integrated IMAP server turns Outlook into your Switchvox ‘Mailbox’

19. Switchvox Extend: an XML-based API
4.0 includes Switchvox Extend, a new XML-based API that lets you access
Call logs
Call reports
Extension lists
We will continue to enhance Switchvox Extend with more capabilities

20. Bulk Extension Management Tool
4.0 makes it easier for an administrator to manage extensions:
Create extensions from a CSV file
Modify extensions from a CSV file
Administrators can use a variety of applications to create a ‘Comma Separated Values’ file

21. Phone Provisioning for SNOM Phones
Customers with SNOM phones can use Phone Provisioning in 4.0!
Polycom Phones continue to be supported 21

22. BRI Support Supports the B410P
Configured like any other card in Channel Admin
Major step toward International Switchvox sales

23. 6-Digit Extensions 4.0 includes 6-digit extensions
Extension length can now be set to 3, 4, 5, or 6 digits

24. Scheduled Reports
4.0 includes the ability to set up scheduled reports that specify:
Duration of time to run, and how often to run
What time-frame and data to include
The type of output to deliver (HTML, XML, or a chart)
Reports are ed to you

25. Advanced Debugging
SIP Debug
PRI Debug
Asterisk Console Viewer 25

26. Extras 4.0 includes a few more extras…
Advanced reports on inbound DIDs
Security enhancements to help you create a more secure PBX
Conference rooms: play a recorded name before entering room
Support expiration notification
HD Voice G722 Support 26