1. Quality of Service Developments
Quality of Service Developments
Ian Kavanagh
Treasurer of Mail consolidators Association (MCA)
CEO of BTB Mailflight Ltd

2. Market Developments Greater service choice.
Market Developments
Greater service choice.
Many PTTS, consolidators, direct entry providers, and mail specialists.
MCA membership more reflective of today’s postal market

3. Current MCA Membership
Current MCA Membership
Air Business
B & H Worldwide Ltd
Belgian Post International
BTB Mailflight
City Link
DHL Global Mail
Direct Link
Global Mailing
IMX
La Poste
Lewis Direct Mail
Mail Africa
Mailflight Courier Services
Mail Handling International
Mail International
Mailings Direct
Mail Options
Mail Resource
Royal Mail
Swiss Post
Sky Postal
The Mail House.

4. MCA Commitment to Code of Conduct
MCA Commitment to Code of Conduct
All MCA members sign a commitment to:
Ensure the integrity of the customers mail at all times
Maintain client confidentiality
Operate robust auditable processing systems
Provide accurate service and routing information
Provide accurate information on service delivery aims

5. Transit Testing What is currently available?
Transit Testing
What is currently available?
Individual MCA members do conduct testing.
Testing is not like for like and too varied, so exact comparisons are difficult.
However at MCA meetings MCA members discuss any problem delivery destinations and there is a Quality of Service Sub Committee that address issues with PTTs.

6. IPC Testing (International Post Corporation)
IPC Testing (International Post Corporation)
The International Post Corporation (IPC) is a cooperative association of 24 member postal operators in Europe, North America and Asia- Pacific.
IPC’s 24 members are responsible for delivering percent of the world’s total mail volume.
Members recognise IPC as the natural partner and industry organisation for improving service quality, promoting cooperation and interoperability and for providing informed analysis on the postal and adjacent markets.

7. International Mail Distribution Accreditation Scheme (IMDAS)
International Mail Distribution Accreditation Scheme (IMDAS)
Delivering further quality of service controls.
Developed together by customers and suppliers.
Delivering improved standards and transparency.
Opportunity to jointly develop more transit testing information.
Leading to greater customer confidence.

8. Conclusion Always use a quality mail service provider.
Conclusion
Always use a quality mail service provider.
Conclusions
Competitive market
Increasing costs
Economic uncertainty
It is more important than ever before to choose quality mailing suppliers.
Accurate transit times
Reliable services
Sustainable pricing
Long term stability
Added value
Proactive account management

9.
Thank you
Ian Kavanagh
- Treasurer of Mail consolidators Association (MCA)
- CEO of BTB Mailflight Ltd