1. DMRs and Corrective Actions (CA)
Supplier
Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
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2. DMRs and CAs – Expectations
Defective Material Reports (DMRs) are issued when any nonconformance is discovered by Eaton
Suppliers are expected to follow the timing for responsiveness once a DMR is received:
24 hours to contain any nonconforming material in stock (both at customer and supplier location)
5 days to determine root cause
10 days to finalize the corrective action plan
A $250 minimum administrative fee will be charged for all DMRs assigned ($500 for Aerospace suppliers)

3. DMRs and CAs - Expectations
Documented Corrective Actions with completed root cause analysis are required for any DMR
Avoid root causes of “operator error”
Include adequate detail and supporting data in the corrective action response to assure appropriate systems improvements have been completed
Failure to respond to a corrective action request may result in penalties up to and including loss of future business awards

4. 3-Legged 5-Why
Relentless Root Cause Corrective Action involves at least three fundamental investigations:
Continuous improvement involves taking every opportunity to learn.
DMRs give suppliers a valuable opportunity to learn and improve.
We believe that each problem is a golden nugget, or treasure.
And that each problem tells a story about why and how it occurred.

5. DMRs and CAs – WISPER
WISPER acts as the system to manage DMR communication, action, timing, and status

6. DMRs and CAs – WISPER
After entering the DMR Module, you can search for specific DMRs by number, status, date, or part number
Search by desired terms 1
Click on the DMR number. Note, search may result in multiple pages 2
Click ‘Find’ 3

7. DMRs and CAs – WISPER
Click to address nonconformance(s)

8. DMRs and CAs – WISPER
Click ‘Corrective Action Form’ and complete the defined steps
If there are multiple nonconformances, they will be listed here. Click on each one to separately address corrective action

9. DMRs and CAs – WISPER

10. DMRs and CAs – WISPER

11. WISPER DMR & CA Training
There is a complete presentation covering the full aspects of the DMR & CA Module of WISPER 1
Click on WISPER.
This is the Home page. 2
Click on
Communication & Training 4
Notice Multiple Pages. Select Page 2. 3 5
Click on Supplier Training

12. WISPER DMR & CA Additional Support
Need clarification on the nature of the nonconformance?
Contact the Eaton supplier quality representative listed on the first page of the DMR
Need additional support on completing a corrective action in WISPER, or Eaton expectations for root cause?
Contact