Presentation is loading. Please wait.

Presentation is loading. Please wait.

Performance measurement

Similar presentations


Presentation on theme: "Performance measurement"— Presentation transcript:

1 Performance measurement

2 Marketing operations - Marketing Performance Measurement
Marketing Performance Measurement should be a logical extension of the Planning and Budgeting exercise that happens before each fiscal year. The goals that are set should be measurable and personal. Every person in the Marketing organization should know what they have to do to help the function, and the company, achieve its goals. Some companies use Management By Objectives (MBOs) to incent employees to meet goals. Other companies simply use the Human Resources Performance Management process.

3 Performance measurement
'Performance measurement' is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component. It can involve studying processes/strategies within organizations, or studying engineering processes/parameters/phenomena, to see whether output are in line with what was intended or should have been achieved.

4 Performance measurement - Performance measurement in education
Linking performance measurement and organisational excellence, International Journal of Health Care Quality Assurance,20:3,pp

5 Performance measurement - Performance measurement in education
Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results.Office of the Chief Information Officer (OCIO) Enterprise Architecture Program (2007)

6 Performance measurement - Performance measurement in education
With continued research efforts and the test of time, the best-of-breed theories that help organizations structure and implement its performance measurement system should emerge.

7 Performance measurement - Performance measurement in engineering
Performance measurement are carried out in the design, building, operation and maintenance of systems, machines, devices, structures, materials and processes. In design, performance measurement can be of physical properties, parameters, etc., while in maintenance, repair, and operations, and reliability engineering, failures, downtime, uptime, maintainability and OEE are common measures.

8 Investment management - Performance measurement
The leading performance measurement firms (e.g

9 Investment management - Performance measurement
The specialist performance measurement firms calculate quartile and decile data and close attention would be paid to the (percentile) ranking of any fund.

10 Investment management - Risk-adjusted performance measurement
Several other aspects are also part of performance measurement: evaluating if managers have succeeded in reaching their objective, i.e

11 Investment management - Risk-adjusted performance measurement
Also of interest for performance measurement is Sharpe’s (1992) returns-based style analysis|style analysis model, in which factors are style indices

12 Certificate in Investment Performance Measurement
The 'Certificate in Investment Performance Measurement (CIPM)' is an international professional accreditation in the field of investment performance analysis. It includes investment performance measurement and attribution. It is offered by the CIPM Association, a body associated with the CFA Institute.

13 Performance paradox - Multiple measures and growth of the performance measurement industry
This proliferation in performance measurements has led to corresponding growth in the performance measurement industry – there has been a notable increase in the number of personnel and organizations devoted to examining performance-related metrics, such as certified public accountants and financial analysts.

14 Lean accounting - Lean performance measurements
The control of the production (and other) processes is achieved by visual performance measurements at the shop-floor and value stream level. These measurements eliminate the need for the shop-floor tracking and variance reporting favored by traditional cost accounting systems. There are (at least) three levels of operational performance measurements.

15 Lean accounting - Lean performance measurements
These boards show the value stream performance measurements, pareto charts (or other root cause analysis), and information about the CI projects

16 Lean accounting - Lean performance measurements
For a starter set of lean performance measurements: [ Lean Performance Measurements Starter Set]

17 Supply-Chain Operations Reference - The Performance Measurements Pillar
One of the key aspect that needs to be considered is that the performance measurement and thus bench-marking is done at supply chain level and not at the organizational level. Supply chains are identified with an organization based on customers and products. An organization which is offering multiple products will have multiple supply chains. In fact the supply chain to deliver the material and then returns of the material from customer will also be different.

18 Supply-Chain Operations Reference - The Performance Measurements Pillar
Once the supply chain is identified then only the performance measurement and bench-marking are done

19 For More Information, Visit:
The Art of Service


Download ppt "Performance measurement"

Similar presentations


Ads by Google