1. Chapter 3 Overview of the Helping Process
Direct Social Work Practice, 9th edition Rooney, Dewberry Rooney, & Strom-Gottfried
Chapter 3
Overview of the Helping Process
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.

2. Empowerment Series: Overview
Empowering Programs with Resources that Enhance Social Work Education
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.

3. Social Work: A Competency-Oriented Education
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Social Work: A Competency-Oriented Education
Council on Social Work Education (CSWE)
Defines Educational Policy and Accreditation Standards (EPAS)
Developed Ten “Core Competencies” and 41 Related “Practice Behaviors”
Every student should master the Practice Behaviors and Core Competencies before completing the program

4. Resources Aligned to EPAS 2008
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Resources Aligned to EPAS 2008
The Textbook
“Helping Hands” icons call attention to content that relates to Practice Behaviors and Competencies
(insert icon)
“Competency Notes” at the end of the chapter help put the Practice Behaviors and Competencies in practical context

5. Resources Aligned to EPAS (cont)
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Resources Aligned to EPAS (cont)
The Practice Behaviors Workbook developed with the text provides assignable exercises that assist in mastering the Practice Behaviors and Competencies
Additional online resources can be found at

6. Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
The Helping Process
Phase I: Exploration, engagement, assessment, and planning
Phase II: Implementation and goal attainment
Phase III: Termination

7. Phase I: Exploration, engagement, assessment, and planning
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Phase I: Exploration, engagement, assessment, and planning
Exploration of the problem
Establishing rapport
Multidimensional assessment
Mutually negotiating goals
Making referrals
EPAS A, EPAS b

8. Phase II: Implementation and goal attainment
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Phase II: Implementation and goal attainment
Enhancing self-efficacy
Monitoring progress
Barriers to goal accomplishment
Relational reactions
Enhancing clients’ self-awareness
Use of self
EPAS , b

9. Phase III: Termination
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Phase III: Termination
Assessing that goals have been satisfactorily attained
Helping client to develop strategies to maintain change past termination
Successfully terminating the helping relationship
Planning change maintenance strategies

10. Interviewing Process Physical conditions Structure of interviews
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Interviewing Process
Physical conditions
Adequate ventilation and light
Comfortable room temperature
Ample space
Attractive furnishings and décor
Chairs that adequately support the back
Privacy appropriate to the cultural beliefs of the client
Freedom from distraction
Open space between participants
Structure of interviews
Maintain flexibility
EPAS a

11. Interviewing Process Establishing rapport The exploration process
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Interviewing Process
Establishing rapport
Starting where the client is-motivational congruence
Awareness of cultural norms and biases
Use of verbal and non-verbal cues that convey attentiveness
Use of an interpreter
The exploration process
Furthering responses, paraphrasing, empathic responding
Exploring expectations
Eliciting explicit information
EPAS b , b , a

12. Interviewing Process Focusing in depth Employing outlines
Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Interviewing Process
Focusing in depth
Employing outlines
Assessing emotional functioning
Exploring cognitive functioning
Exploring substance abuse, violence, and sexual violence
Negotiating goals and a contract
Ending interviews
Goal attainment
EPAS c, b

13. Summary Internet Resources Notes
Copyright(c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.
Summary
Internet Resources
University of Kentucky Prevention Research Center
International Federation of Social Workers
Notes