1. Rapid Rehousing Programs

2. Omaha Metro Area
The Omaha-Council Bluffs CoC includes Douglas, Sarpy and Pottawattamie Counties
Population: 408,958 or 895,151 in the Metro Area
Median Household Income: $57,593
Median house value: $143,200
Median gross rent: $813
Rental vacancy rate: 7.66%

3. Homelessness in Omaha In a single day in Omaha (1/24/17)
1,389 individuals were homeless (1,166 households)
Living Situations
972 – shelter
360 – transitional housing
57 - streets
Household Type
1,137 single individuals
352 persons in families (134 families)
0 minor youth only – 100 youth (age 18-24)

4. Heartland Family Service Programs
Multi-service human service agency
Operates 50 programs
3 Focus areas: Child & Family, Counseling & Prevention and Housing & Financial Stability
Housing Programs
Homelessness Prevention
Street Outreach/ PATH
Rapid Rehousing
Permanent Supportive Housing
Domestic Violence Shelter

5. Rapid Rehousing Programs
Heartland Housing Opportunities/ Expansion
Serves Douglas, Sarpy, Pottawattamie Counties
1.25 Program Coordinator, 8 Case Manager, 2 Housing Advocate
units, Serves 576+ individuals annually
Heartland Housing Passages
Serves Douglas and Sarpy Counties
Youth ages (some dedicated to former wards)
.5 Coordinator, 2 Case Manager, .5 Housing Advocate
40-44 units, Serves 174 individuals annually
Pottawattamie County Homeless Link
Serves Pottawattamie County, Iowa
45-50 units, Serves 468 individuals annually

6. Rapid Rehousing – Progressive Engagement
Heartland Housing Connections
Serves Douglas, Sarpy, Pottawattamie Counties
Program Coordinator, 6 Case Manager, 1 Housing Advocate
102 units (caseload size of 17 households)
34 Dedicated family units
17 Dedicated youth units
51 Dedicated units for chronic individuals

7. Program Philosophy Housing First
Low Demand - monthly case management services are mandatory
Trauma Informed Care
Client-Centered Approach to Service Delivery
Minimum Assistance Necessary - length of stay is based on need (up to 12 months)

8. Eligibility and Prioritization
Eligibility: Category 1 (Literally homeless) OR Category 4 (Fleeing/Attempting to Flee Violence) - VI-SPDAT score determines placement in traditional RRH or Progressive Engagement RRH Prioritization: RRH prioritizes subpopulations in the following order. 1. Veteran w/ Children 2. Non-Veteran w/ Children 3. Veteran w/o Children 4. All others w/o Children * Within each subpopulation, households are organized based on length of homeless, then VI score.

9. Assistance Determinations
Approvals on a month-to-month basis, unless circumstances clearly outline a need for multiple months (not approved for more than three months at a time).
Maximum length of rental assistance provided is 12 months.
Extensions beyond 12 months are available on a case-by-case basis (not to exceed 18 months total).
Participant’s portion of housing costs (rent & utilities) is equal to 30% of their gross monthly income.

10. Supportive Services Assessment/Intake with Case Manager
Meeting: review program, assessment, homeless status, HMIS Info
Approved by supervisor
Housing Search
Identify needs and create housing plan
Schedule showings and provide transportation
Complete inspection
Move-in
Ongoing Care
Meetings 2x per month (monthly minimum)
Recertification quarterly
Discharge
Aftercare

11. Our Housing Search Team
Staffing: .75 Program Coordinator, 4 Housing Advocates, 1 Landlord Recruitment Specialist, 1 Housing Inspector
Each client is assigned a Housing Advocate following intake/approval
Initial Meeting – develop a plan, budget, preferences
Weekly contact/meetings until housed
Weekly case reviews with supervisor
Weekly coordination meeting with team
Review changes in inventory, landlords, engagement efforts needed, gaps in housing inventory, etc.

12. Case Management
While Housing Searching: goals/services limited to barriers to locating housing
At Move-in: attend lease signing, ensure utilities connected, referrals for furniture, schedule meetings
After Move-in:
Develop/update plan to sustain housing
Connections to eligible benefits/resources
Address any barriers to housing retention
Meeting Frequency: 2x/mo for traditional RRH (more or less depending on client need), weekly for connections (less as stabilized)

13. Transitioning from RRH & Progressive Engagement
Discharge planning beings at program entry!
Progressive Engagement
Begin planning for alternatives at six months, including subsidized housing applications
Assess for PSH eligibility and refer at nine months
If nothing in the months prior to timing out… get creative, plan for the possibility of moving
Aftercare planning at exit
Monthly check in recommended
Case Management available for1-6 months after exit

14. Results Average LOS – 3-6 months (including search)
3.5 – PCHL (serves more families)
6.7 – Passages (youth)
5.4 – Opportunities (all populations)
Total Program Cost/Household = $2,491
$1,967/household & $714/person (PCHL)
$2,810/household & $1,506/person (Passages)
$2,696/Household & $1,226/person (Opportunities)
Average Financial Assistance/Household = $1,304
$1,018 (PCHL)
$1,444 (Passages)
$1,451(Opportunities)

15. Program Outcomes Housing Stability (retain/exit to PH)
77% (PCHL), 70% (Passages), 72% (Opportunities)
Total Income (remain/increase income)
29% (PCHL), 40% (Passages), 33% (Opportunities)
Earned Income (remain/increase)
24% (PCHL), 30% (Passages), 23% (Opportunities)
Days until Housing Placement: days
Avoid Recidivism (no ES/OT entries 1 year post exit)
82% PCHL, 84% HHP, 84% HHO
*9/16 - 8/17