1. Conducting and interpreting feedback surveys

2. Why are we doing surveys?
Quality improvement
Accountability (> for police)
People cannot vote with their feet
Experiences of people
To show balance of national / local perceptions
Planning purposes – coherence with single outcome agreements
Engaging interactively with communities
Doing WITH communities, rather than FOR communities

3. How are we doing surveys?
Lack of peer review in survey design (and not early enough)
Need to understand sources of bias
Consult design experts right at the start!
Consideration of ethics – usually done in NHS, but often not considered in police surveys
Discussion focus groups + face-to-face surveys?

4. What do results really tell us?
Influenced by design and choice of questions
Applying statistical analysis can draw out additional findings and interpretations
Need for additional analytical capacity (role for SIPR in partnership approach?)
Performance assessments / impact & Research Excellence Framework

5. What do we do with results?
Importance of publishing the outcomes
A starting point for further dialogue
Importance of writing style to maximise accessibility