1. Understanding Business Communication
Chapter 1
Understanding Business Communication

2. Question
People's written communications are probably more revealing than any other single item in the workplace.
True
False

3. Answer
People's written communications are probably more revealing than any other single item in the workplace.
True *correct answer
False

4. Question
Verbal communication occurs by means of oral and written messages.
True
False

5. Answer
Verbal communication occurs by means of oral and written messages.
True *correct answer
False

6. Question Denotation refers to the associations you have with a word.
True
False

7. Answer Denotation refers to the associations you have with a word.
True
False * correct answer

8. Question Ideally the communication process ends with the medium.
message.
stimulus.
feedback.
destination.

9. Answer Ideally the communication process ends with the medium.
message.
stimulus.
feedback. * correct answer
destination.

10. Question What causes most oral communication problems in business?
a complaining tone
a thick accent
poor listening
the speaker's knowledge
indecisiveness

11. Answer What causes most oral communication problems in business?
a complaining tone
a thick accent
poor listening * correct answer
the speaker's knowledge
indecisiveness

12. Question As if (meaning in your dreams) is an example of euphemism.
slang.
jargon.
abstraction.
ambiguity.

13. Answer As if (meaning in your dreams) is an example of euphemism.
slang. * correct answer
jargon.
abstraction.
ambiguity.