1. Integrated Open-Source IT-Services Management
“]po[ is for ITSM what ERP was for business manage-ment some 30 years ago.”
Frank Bergmann, Founder ]po[
Integrated Open-Source IT-Services Management
]project-open[ Benefits
In-depth visibility of all major ITSM processes
Unifies project management with service management
Seamless integration with financial management
Replaces 10+ applications (Timesheet, Bugs, PM, Portfolio, Travel Mgmt., Intranet, Wiki, Blog, Controlling, Billing, SLA monitoring, ConfDB, License DB)
About ]project-open[ ITSM
]po[ ITSM is an open-source solution to manage all major operational processes of IT departments and IT service providers.
]po[ integrates a number of 3rd party open-source applications including OpenProj, GanttProject, Nagios, OCS Inventory etc., forming the industry’s first integrated open-source ITSM stack.
Project Management
Collaboration & KM
Human Ressource Management
Customer Management
Release Management
Portfolio Management
Problem Management
Project Tracking
Reporting
Change Management
Software Development
License Management
Provider Management
SLA Management
Tickets/ Service Desk
Incident Management
Configuration Management
Project Controlling
Data- Warehouse
Milestones
Financial Management
]project-open[ Fact Sheet
Founded in 2003
World’s largest open-source Web application according to
Ranking # on SourceForge
~3.000 customers in 25 countries including:
Basler Kantonalbank
Cambridge Technology Partners
VAW-arvato (Bertelsmann)
~40 partners in 15 countries
Based on OpenACS.org community:
Since 1999 – Mature platform
~ LoC in ~200 modules
~ members
~1.000 active developers
]project-open[ Implementation
Low implementation costs (open-source), may allow more budget for training and change management
Rapid implementation methodology based on experience from many rollouts
Low overhead for
Based on ITIL best practices.
Full range of professional services available
]project-open[ Integration Links
Authenticate or import users from LDAP
Import server configuration and events from Nagios
Import inventory from OCS Inventory
Import provider costs from SAP FI
]project-open[
Ronda de Sant Antoní, 51, 1o 2a
E Barcelona
Spain
tel:
cell:
fax:
mailto:
web:

2. Project Portfolio View
Shows the list of currently active projects. Similar pages show the lists of bugs, helpdesk tickets, configuration items, users etc.
All of these pages allow the user to filter objects according to type, status, customer and a number of object specific fields.
Helpdesk with Configurable Ticket Workflow
The ]po[ helpdesk module allows to define a dynamic ticket workflow per ticket type.
The workflow determines the processing steps per ticket and can define a separate queue per step (for example: The customer should sign-off his own tickets).
Reporting, Indicators, Dashboard & DW
User defined indicators allow you to keep track of important processes.
Data-Warehouse “pivot reports” allow for drill-down
A dashboard delivers quick overview
Questions ]project-open[ can Answer
What projects are active at the moment?
Which projects will end up over budget?
How is the customer satisfaction with helpdesk?
What is our average incident reaction time?
What is our total average cost per incident?
How much does it cost us to run Exchange?
Did outsourcing help us to save money?
What applications are running on that server?
What is the maintenance cost of Windows vs. Linux?