1. - Henry Wadsworth Longfellow
How Did You Do What You Did? Telling Your Story So Interviewers Will Care
JB Bryant
“We judge ourselves by what we feel capable of doing. Others judge us by what we have already done.”
- Henry Wadsworth Longfellow
“We judge ourselves by what we feel capable of doing. Others judge us by what we have already done.”

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6. How To Write Great Stories How To Tell Great Stories
Today’s Focus
Why Great Stories Work
How To Write Great Stories
How To Tell Great Stories

7. Memorable Enjoyable Connecting Shared Experience Meaningful
Why Great Stories Work
Memorable
Enjoyable
Connecting
Shared Experience
Meaningful
Communicate Value

8. How To Write Great Stories
Target Your Audience
Make It Relevant
Create Drama

9. How To Write Great Stories
Creating Drama
Good Drama:
Hero
Tension
Activity
Resolution
Good Interview Stories:
YOU
Background
Actions
Results

10. How To Write Great Stories
Target Your Audience
Make It Relevant
Create Drama
Write The End, Then Work Toward The Start

13. My Story’s Results
The software support team comfortably added 28% more simultaneous problems to its case load without increasing staff.
As a side note, Customer Satisfaction scores increased dramatically during this period – by 30%! And so did employee satisfaction on our team.

14. My Story’s Actions
I began by analyzing how time was spent on the team. All 11 CSRs were generalists in 12 very complex software titles. The bulk of the problems they solved were unique and complex, so they spent a lot of researching before solving. After my analysis, I reorganized the team. Each CSR developed specialized knowledge of 2 programs and general knowledge of the rest. Calls still came into one queue, but teammates became 2nd level support to each other. This resulted in less research time, quicker resolution, and (unexpectedly) stronger relationships on the team. We rotated specialties each year. In a few years everyone had specialized in each software – creating a very strong team!

15. My Story’s Background
Sales were skyrocketing, and we were releasing 2 new software titles in the next 6 months. That sounds great, right? But the software support team was already at or beyond capacity, and we were given no approval to add additional CSRs. Ultimately, I was granted permission to hire one person, but by then I’d figured out a way to improve service, wow our customers, support existing software plus the new titles, increase a customer-centric mindset in the company, and give CSRs more fulfilling jobs –without adding any team members! This had to be one of the most exciting projects I ever took on. There’s a lot to it, but I’d like to focus on just one aspect – increasing our caseload without adding staff.

16. My Story’s Keywords
Innovation. Reorganization. Problem solving. Improvement. Efficiency. Leadership. Insight. Analysis

17. My Story’s Title
Increased CSRs’ caseload capacity 28% without staff increases

18. Your Story’s Results

19. Your Story’s Actions

20. Your Story’s Background

21. Your Story’s Keywords

22. Your Story’s Title

23. How To Tell Great Stories
Ask Targeting Questions
Connect With The Audience
Include A Moral (connect it to the interviewer’s question)
Know It Well Enough That It’s Not Rote
Tell It In 90 Seconds
Make It Memorable!

24. - Henry Wadsworth Longfellow
How Did You Do What You Did? Telling Your Story So Interviewers Will Care
JB Bryant
We judge ourselves by what we feel capable of doing. Others judge us by what we have already done.
- Henry Wadsworth Longfellow
We judge ourselves by what we feel capable of doing. Others judge us by what we have already done.