1. by companies & public institutions
Perception of the mobile networks performance
by companies & public institutions
BELTUG Survey June 2013 1

2. Why this survey?
BELTUG regularly receives member comments that mobile network quality is going down.
We want to get a clearer idea of how companies and public institutions like yours view the current situation.
Only about perception, not measured performance.

3. The questions
Do you perceive the quality of mobile networks as deteriorating?
Have you noticed an increase in interrupted calls?
Have you experienced quality issues with the mobile internet networks?
such as: increasing difficulties to set up an internet session, network switching to lower speed, etc.
With a response grid for each of the above questions
Which mobile operator do you/does your company use?

4. The participants 320 participants A very high response May 2013
Almost 1 out of 3 participants wrote a comment
Very exceptional in online surveys
1st conclusion, based on numbers of participants and comments:
The performance of the mobile networks is a hot topic

5. Quality of the networks

6. Interrupted calls

7. Mobile internet

8. Participants’ comments
47% of those who commented gave a reaction on voice
70% of those who commented gave a reaction on data
Hit parade of the issues in the comments:
Fall-back to Edge
Dropped calls
Coverage outside
Quality unstable
Network set-up
Poor service
Indoor coverage
Low speed
Roaming
Call set-up fails