1. Conflict & Negotiation
By Daniel Damaris Novarianto S.
Conflict & Negotiation

2. Definition of Conflict
A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

3. Transition in Conflict
Traditional
Views
Interactionist
Views
Functional

4. The Evidence to Look Conflict
Task conflict relates to the content and goals of the work
Relationship conflict focuses on interpersonal relationships
Process conflict relates to how the work gets done

5. Relation Between Conflict and Organization Performance

6. Relation Between Conflict and Organization Performance (cont.)

7. The Conflict Process

8. The Overt Conflict

9. Conflict-Stimulating Techniques

10. Conflict-Resolution Techniques

11. Dimensions of Conflict-Handling Intentions

12. Overview of Conflict

13. Negotiation
A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them

14. Negotiation (cont.) Negotiation Distributive Bargaining. Integrative

15. Distributive Vs Integrative Bargaining

16. Staking Out the Bargaining Zone

17. Negotiation Process

18. Individual Differences in Negotiation Effectiveness
Personality Traits
Moods/Emotion
Culture
Gender

19. Third Party Negotiation
Mediator is a neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives, and the like
Arbitrator is a third party with the authority to dictate an agreement. Arbitration can be voluntary (requested by the parties) or compulsory (forced on the parties by law or contract)

20. Third Party Negotiation (cont.)
Conciliator is a trusted third party who provides an informal communication link between the negotiator and the opponent

21. Thank You !