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Introduction to Operations Management
1 Introduction to Operations Management Instructor: David Weltman Website: Office: 502
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Operations Management
Operations Management is: The management of systems or processes that create goods and/or provide services Operations Management affects: Companies’ ability to compete Nation’s ability to compete internationally
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Scope of Operations Management
Operations Management includes: Forecasting Capacity planning Scheduling Managing inventories Assuring quality Process selection Facility layout Supply chain management And more . . .
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Supply Chain Management
Inbound Production Outbound Sales and Customer logistics processes logistics marketing service Operations Management & Information Technology Upstream Downstream Upstream Downstream
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Supply Chain Management
Important Processes in SCM Order placement Order fulfillment Purchasing Downstream
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Career Opportunities Operations Analyst Inventory Management
Forecasting Purchasing Quality Industrial Engineering Logistics Distribution Project Management
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The operations function involves the conversion of inputs into outputs
Value-Added Process Figure 1.2 The operations function involves the conversion of inputs into outputs Inputs Land Labor Capital Transformation/ Conversion process Outputs Goods Services Control Feedback Value added
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Decision Making What When Where How
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Quantitative Approaches
Linear programming Queuing Techniques Inventory models Project models Statistical models
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How do we identify the vital few?
Pareto Phenomenon A few factors account for a high percentage of the occurrence of some event(s). 80/20 Rule - 80% of problems are caused by 20% of the activities. How do we identify the vital few?
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Historical Evolution of Operations Management
Table 1.7 Industrial revolution (1770’s) Scientific management (1911) Mass production Interchangeable parts Division of labor Human relations movement ( ) Decision models (1915, ’s) Influence of Japanese manufacturers
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Simple Product Supply Chain
Figure 1.7 Suppliers’ Suppliers Direct Suppliers Producer Distributor Final Consumer Supply Chain: A sequence of activities And organizations involved in producing And delivering a good or service
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Simple Product Supply Chain
Inbound logistics Production processes Outbound Sales and marketing Customer service Operations Management (information technology) Upstream Downstream
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Federal Express Human Resources Build and Improve Distribution Centers
Support Aircraft and Trucks Order Supplies Service Customers Bill & Collect Collect Packages Sort Packages Ship Packages Customers Customers
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TTI
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