1. Towards Organizational Intelligence
Richard Veryard
Next Practice Research Initiative

2. What Is Organizational Intelligence? A business perspective
“Learning Organization”
“Responsive Organization”
“Continuous Evolution”
Viability, Sustainability
Business Survival

3. What Is Organizational Intelligence? A technology perspective
“Sense and Respond”
“Smart Planet”
“Continuous Intelligence”
“Collaboration Networks”
“Enterprise 2.0”

4. What Is Organizational Intelligence? A cognitive perspective
Sense-Making
Communication & Sharing
Learning & Development
Knowledge & Memory
Perception & Monitoring
Decision & Action
WIGO
(what is going on)

5. Perception & Monitoring
Sense-Making
Business Capabilities
Business Intelligence
Situation Awareness
Tech Platform Examples
Data Mining
Neural Nets
Perception
Decision
WIGO
(what is going on)
Knowledge
Learning
Communication

6. Self-Synchronization
NCW Maturity Model
source: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003)
Self-Synchronization
Traditional
Collaboration
Shared Awareness 3 4
Developing Situational Awareness
Information Sharing 1 2
In “Power to the Edge”, Alberts and Hayes provide an outline maturity model for the net-centric world. This shows building the basic information sharing capability first, before extending the architecture to include service differentiation (based on shared awareness), collaborative process support and self-synchronization (to provide disruption tolerance).
Organic Sources
Command and Control

7. Sense-Making Business Capabilities Analysis Story-Telling
Tech Platform Examples
Mind-Mapping
Modelling Tools
Visualization
Sense-Making
Perception
Decision
WIGO
(what is going on)
Knowledge
Learning
Communication

8. Collective Decision-Making
Business Capabilities
Instant of Seeing
Time for Understanding
Moment of Decision
Tech Platform Examples
DecisionStreet
Web Analytics
Sense-Making
Perception
Decision
WIGO
(what is going on)
Knowledge
Learning
Communication

9. Memory  Knowledge Business Capabilities Retention Retrieval
Sense-Making
Business Capabilities
Retention
Retrieval
Tech Platform Examples
“Lotus Knows”
Sharepoint shares
Perception
Decision
WIGO
(what is going on)
Knowledge
Learning
Communication

10. Learning Business Capabilities Single-Loop Learning
Sense-Making
Business Capabilities
Single-Loop Learning
Double-Loop Learning
Tech Platform Examples
Smart Software
Perception
Decision
WIGO
(what is going on)
Knowledge
Learning
Communication

11. Communications Business Capabilities Identifying Locating/Presence
Sense-Making
Business Capabilities
Identifying
Locating/Presence
Engaging
Tech Platform Examples
Enterprise 2.0
Mobile
Perception
Decision
WIGO
(what is going on)
Knowledge
Learning
Communication

12. Supporting technologies
Event Processing
Command and Control
Sense-Making
Communication
Learning
Knowledge
Perception
Reasoning / Action
WIGO
(what is going on)
Decision Support
Business Intelligence
Process Innovation
Knowledge Management
Collaboration Networks
Social Networking
Enterprise 2.0

13. What is the Scope of Intelligence?
Enterprise?
Ecosystem?
Wikipedia
Hulton Archive/Getty Images

14. Questions for CIOs
How important is organizational intelligence to your organization?
Who is responsible in your organization for maintaining organization intelligence?
What is the role of the CIO in improving the intelligence of the organization?
How many of the technical components are present in your organization?
How efficiently are they joined up? How effectively are they being used?
What is the current value of these technologies to your organization? What is the potential value?

15. Questions for Architects
How does the structure of organizational knowledge affect the viability and survival of the business?
How should enterprise architects think about the structure of knowledge?

16. Richard Veryard Director, Next Practice Research Initiative
rvsoapbox.blogspot.com