1. THE NEXT BOOK YOU’RE GOING TO READ
(Or Re-read)
Shelby Dosser

2. DALE CARNEGIE FACTS b. 1888, d. 1955 Lecturer in public speaking
Gave first lecture at YMCA in 1912
Lectured at Carnegie Hall by 1916
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3. HOW TO WIN FRIENDS & INFLUENCE PEOPLE
FACTS
Published 1936
Combines old adages with psychology
In print over 80 years
Over 15 million copies sold
Image source: Goodreads

4. THE BOOK Fundamental Techniques in Handling People
Six Ways to Make People Like You
How to Win People to Your Way of Thinking
Be a Leader

5. PART ONE: FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
“Don’t criticize, condemn, or complain”
Give sincere appreciation rather than try to flatter
Make the other person want to do whatever it is you want them to do
“Be hearty in approbation and lavish with praise”
(Carnegie, 1936)

6. TRANSFERABLE PRINCIPLES
These principles can transfer from personal life to working life
Focusing on an employee’s weaknesses is a “management mistake”
Focusing on employees’ strengths helps to “create a diverse and happy work-force”
A common management error is to focus on fixing employee flaws without positive verbal feedback
(Cunning, 2004)

7. Performance feedback = essential to improvement
Leaders provide employees “with a sense of purpose, direction, and identity.”
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(Johannson et al., 2014)

8. Criticism is “dangerous” (Carnegie, 1936)
The power dynamic between a manager and an employee can arouse resentment if the manager criticizes the employee too much
Image source: Pixabay

9. WHY YOU SHOULD READ Helpful resource in real-life applications
Job interviews
Managing a team
We all have to work with difficult people and in difficult situations

10. REFERENCES
Carnegie, D. (1936). How to win friends and influence people (Rev. ed.). New York, NY: Simon & Schuster. Cunning, S. (2004). Avoid common management pitfalls. Nursing Management, 35(2), 18. Johannson, C., Miller, V., & Hamrin, S. (2014). Conceptualizing communicative leadership: A framework for analyzing and developing leaders’ communication competence. Corporate Communications: An International Journal, 19(2),