1. PSM Lessons Learned Background
PSM: Mr. Thomas Hancock
Lead Service: Army
System Role: Air Defense
System Name: SCUDAR
ACAT Level: 1C
Life Cycle Phase: Engineering & Manufacturing Development
System Users: Army and Air Force base defense units
Support Integrator(s): Armadyne, Intl.
Number of Systems: 138
Next Major Life Cycle Milestone/Decision: Milestone C

2. Lesson Learned (1 of 2)
Issue: Engineering and Product Support Baselines Differed
Background: Development of baseline system proceeded within engineering without updates to product support. Product support began to engage in discussions with DLA to develop product support strategies. Last minute discovery of inconsistencies between engineering and product support avoided erroneous product support decisions.
Resolution/Mitigation: Engineering and product support both agreed to meet weekly to discuss system progress and to synchronize key engineering and product support documents.
Lesson Learned: Engineering and product support must effectively partner throughout the development process, to include face-to-face and document coordination.

3. Lesson Learned (2 of 2) Issue: Technology Reliability and Instability
Background: The system under development relies on cutting-edge technology. Because of concerns that fielding of the system might be accelerated, product support strategies were developed and implemented while the technology was still unstable. The result was that parts were purchased for stock that were rendered obsolete as the system matured.
Resolution/Mitigation: Engineering and product support reviewed system development to identify areas of stability and instability. Contracts for parts involving unstable areas were suspended. Engineering and product support agreed to collectively identify system areas where product support strategies could be executed.
Lesson Learned: Product support strategies need to be executed in coordination with engineering to ensure acquisition of the right parts.

4. Backup Slides

5. Product Support Organization
Product Support Manager
FMS
Training
Management Support Office
Contract
Support
DCMC Liaison
DLA Liaison
Supply Support
Maintenance Support
DLA Prime Vendor
Acme Parts Supplier
Other Service Supply Liaisons
Component Depot Overhaul
AAA Engine Maintenance Provider
Depot Frame Overhaul
PMO Product Support Team includes: ~6 government employees
~25 contractors

6. Product Support Quad Chart
System Product Support Strategy
Metrics Data
Sustainment Approach
Current (initial CLS covering total system)
Future (sub-system-based PBL contracts)
Issues
Shortfall in O&M funding in FYDP
Reliability and availability estimates are below goals
LCSP requires update before DAB
Resolution
POM request for O&M restoration submitted
Reliab. imprvmnt plan w/clear RAM goals up for final sign.
Metric
Prior
Actual
Original Goal
Current Goal
Current Estimate/
Material Availability
76%
80%
77%
70%
Material Reliability
37 hrs
50 hrs
50.5 hrs
48 hrs
Ownership Cost
$245B
$385 B
$395 B
$392 B
Mean Down Time
12 hrs
20 hrs
18 hrs
15 hrs
Sustainment Schedule
O&S Data
Cost Element
Previous Actuals
Original Baseline
Current Cost
Unit Level Manpower
3.90
5.17
5.75
Unit Operations
6.05
6.83
6.85
Maintenance
0.74
0.60
0.68
Sustaining Support
2.24
2.40
Cont. System Improvements
0.13
0.03
0.05
Indirect Support
1.85
1.92
Total
14.91
16.95
17.65