1. Non-Emergency Medical Transportation (NEMT) services for Texas Medicaid members, Children with Special Health Care Needs (CSHCN) and Transportation for Indigent Cancer Patients (TICP)

2. About LogistiCare Solutions LLC
LogistiCare is the largest non-emergency medical transportation (NEMT) broker in the country LogistiCare began in the mid 1990’s Currently active in many states The SDA1 Texas Operations consist of: The Dallas Regional Office and The Austin Operations Center

3. About LogistiCare Solutions LLC
April of 2012 LogistiCare began managing the Non Emergency Medical Transportation contract for Texas Health and Human Services SDA1 Region.
The SDA1 Region includes fourteen counties:
Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somerville, and Tarrant.

4. Contract Responsibilities
Non Emergency Medical Transportation is for Medicaid eligible clients who does not have transportation to and from their medical appointments.
LogistiCare is contracted with over sixty transportation providers, providing daily oversight of all drivers and vehicles for safety and compliance.

5. Contract Responsibilities
Transports over 18,000 unduplicated riders a month Transporting members by rural transit operations, commercial providers, cabs, fixed route, and paratransit bus systems Mileage reimbursement can be provided for members who transport themselves, have a family member, or friend to transport them to and from medical appointments

6. Eligible Members, Covered Services, & Responsibilities
Medicaid recipients, Children with Special Health Care Needs, and Transportation for Indigent Cancer Patients members who live in any of the SDA1 counties
Have no other resource for transportation
Going to a Medicaid-covered service that will be provided by a Medicaid-enrolled provider
Book trip or trips at least 48 hours in advance (2 business days) or up to thirty days in advance

7. Levels of Covered Services
Mass Transit
The member lives within ¼ mile of a bus stop and the medical facility is within ¼ mile of a bus stop.
The member can walk ¼ mile and understands common signs and directions.
Ambulatory:
The member can walk unassisted from the doorway to the curb.
The member can walk unassisted from the vehicle to the facility.

8. Levels of Covered Services
Wheelchair
The member is confined to a wheelchair
The member cannot transfer from the wheelchair to the seat of an ambulatory vehicle
Gas Mileage Reimbursement for the member, family member, friend, neighbor, etc. who is transporting the member in a personal vehicle. They can be set up as an Individual Transportation Provider (ITP)
Meals and lodging can be obtained for members who meet certain criteria.

9. How To Contact LogistiCare
Reservation Line Monday through Friday between 8:00 a.m. and 5:00 p.m. to request a routine trip.
Ride Help Line
TTY
Facilities Department
Member Web Portal: txmedicaidride.net
Facility Web Portal: facility.logisticare.com
Member brochures available
Where’s My Ride Cards available

10. How To Contact LogistiCare
If you have a complaint?
If something does not go right on your ride, please call our Where’s My Ride Line at to report the problem. You may also make a formal complaint using the MTP Complaint Center at or through the HHSC Office of the Ombudsman at

11. How To Contact Me Jessica Whitney Outreach Manager Dallas
LogistiCare Solutions, LLC
7929 Brookriver Dr Ste. 170
Dallas, TX 75247
Extension 2802 Office
Mobile
Fax