1. Etiquette in Human-Computer Work
Christopher Miller, Chair
Timothy Bickmore
Clifford Nass
Raja Parasuraman

2. Etiquette What is it, and how does it relate to computing?
We asked an expert in etiquette
We learned:
- How to introduce yourself and greet people
- How to hold your knife and fork
- The underlying rationales of etiquette

3. Relevance of Etiquette to HCI
Etiquette defines a set of rules of conduct appropriate for a given social situation
HCI takes place within a social situation
The user organization provides a social context
HCI itself has social aspects (Reeves & Nass)

4. But Etiquette is More…
“Thoughtful consideration of the other person”

5. Some Implications
System should know what behavior is prescribed and proscribed in current context
Monitor and evaluate user’s activity to determine what rules apply
Take into account user characteristics
Be aware of intent behind of system’s communication
Adapt interaction if breakdowns occur

6. Specialists Present at Workshop
Designers of critical HCI systems
Designers of pedagogical systems
Researchers in computer-medicated communication
Specialists in security and privacy concerns

7. Case Study: Mr. Clippy

8. Conclusions Issues of etiquette relevant to
Agent personalization
Human-robot interfaces
Intent inference in human-machine systems
Too bad you all missed our workshop!