1. Conflict Resolution Skills
Ch 14, Lesson 2

2. EQ: Explain the process of conflict resolution and the role of tolerance in preventing conflict
Objectives
Explain the role of tolerance in preventing conflict
Explain the negotiation process
Describe the basic steps that occur during a mediation session

3. Conflict Resolution
The process of ending a conflict by cooperating and problem solving together

4. Conflict Resolution
3 Interpersonal skills required for conflict resolution:
Communication
Cooperation
Compromise

5. The 3 R’s of Conflict Resolution
Respect
Rights
Responsibility
Respect:
when you give respect you are more likely to get respect
listen with an open mind
consider the other person’s views
Rights:
no one owns anyone
no one has the right to harm another person or their property
right to privacy
Responsibility:
- take responsibility for your actions (look at what your part in the conflict)

6. Tolerance Accepting others’ differences without expressing disproval
When people practice tolerance of other’s view points, there are fewer conflicts

7. Negotiation A process in which compromise is used to reach agreement
There is no blame in negotiation.
Negotiation involves talking, listening, considering the other person’s point of view, compromising if necessary and coming up with a plan to resolve the conflict. There is no blame in negotiation. Instead, talk about what is needed to solve the problem at hand.
Make sure the issue is important to you
Check your facts, maybe the disagreement is based on something not even true
Remind yourself of the goal – to find a solution, not to fight or be “in control”
Rehearse what you will say

8. Conflict Resolution: Steps to Take When Negotiating
1. Choose a time and place
Work together at
a solution
Keep an open
mind
4. Be flexible
Take responsibility
for your part in the conflict
6. Give the person an “out”

9. Mediation
Specially trained people help others to resolve their conflicts peacefully
Skills needed:
problem-solving
Communication
Negotiation

10. Mediation Process
A trained mediator listens to both sides in a neutral location and helps them to listen to and work with one another in finding resolution to the conflict

11. Write your own 4-sentence summary for this section.