1. 9.01 Summarize factors of interpersonal relationships

2. Concept of human relations and importance to SEM
Involves getting along with others
Teamwork
People working together to achieve common goal

3. Personal traits necessary to enhance interpersonal relations
Friendliness
Getting along with others
Courtesy
Having good manners and polite demeanor

4. Personal traits necessary to enhance interpersonal relations
Ethical behavior
Demonstrating honesty, integrity and fairness
Creativity
Using ones imagination to be original and inventive

5. Personal traits necessary to enhance interpersonal relations
Initiative
Being self-motivated to start a task without being asked
Responsibility
Being accountable for ones own actions and resulting consequences

6. Personal traits necessary to enhance interpersonal relations
Attitude
Disposition towards people and situation
Self-control
Ability to slow anger and behave in disciplined way, not impulsive

7. Personal traits necessary to enhance interpersonal relations
Self-awareness
Knowing ones strengths and weaknesses
Willingness to change
Adjusting to criticism or changes in environment

8. Personal traits necessary to enhance interpersonal relations
Self-esteem
Self-respect or valuing ones personal worth
Empathy
Understanding another person’s situation or feelings

9. Personal traits necessary to enhance interpersonal relations
Assertiveness
Having the confidence to stand up for beliefs, ideas or rights
Time management
Budgeting time and respecting deadlines

10. Personal traits necessary to enhance interpersonal relations
Goal setting
Planning for the future

11. Factors that facilitate successful teamwork
Train employees
Each new employee must know how to perform the task
Existing employees need continuous education and training to improve knowledge, skills and efficiency

12. Factors that facilitate successful teamwork
Establish goals
Company should plan how it will accomplish goals and objectives
All team members should be committed to reaching company’s goals and objectives

13. Factors that facilitate successful teamwork
Delegate responsibility
Assign roles and duties
Make agreements for commitment to quality of work

14. Factors that facilitate successful teamwork
Evaluate performance
Evaluate individual employee performance
Evaluate whether or not company goals and objectives are attained

15. Factors that facilitate successful teamwork
Communicate
Management should promote open and effective channels of communication
Listening to customers may result in new products or better customer service and satisfaction