1. WELCOMES YOU Bharath Heavy Electricals Limited Tiruchirappalli.
BALAMURUGAN.R
Worker Teacher

2. UNDERSTAND THE MEANING?
1.OHAYOGOZAIMASU ????
2.HAJIMEMSHITE ????
3.GENK ????
4.SAYANORA ????

3. MEANING
1.GOOD MORNING. 2.NICE TO MEET YOU. 3. HOW ARE YOU? 4. GOOD-BYE.

4. COMMUNICATION SKILLS MEANING SHARING OR EXCHANGING OF INFORMATION,
VIEWS,
IDEAS,
FEELINGS,
NEEDS, ETC

5. COMMUNICATION IS THE LIFEBLOOD OF AN ORGANISATION
THERE IS AN ACTION BEHIND EVERY COMMUNICATION. EVERY ACTION IN THE ORGANISATION IS AN EXPENDITURE AND THAT MUST END IN PRODUCTIVE RESULTS.
COMMUNICATION IS THE LIFEBLOOD OF AN ORGANISATION

6. LEVELS OF COMMUNICATION
INFORMATION
SHARING
CONVINCING

7. PROCESS OF COMMUNICATION
IDEATION
CODING
TRANSMISSION
DECODING
UNDERSTANDING
ACTION (FEEDBACK)

8. PROCESS OF COMMUNICATION
SENDER.
MESSAGE.
MEDIUM
RECEIVER.
FEEDBACK.

9. Key Communication skills.
Listening Skills
Feedback Skills
Presentation skills

10. Meaning Listening Is With The Mind Hearing With The Senses
Listening Is Conscious.
An Active Process Of Eliciting Information
Ideas, Attitudes And Emotions
Interpersonal, Oral Exchange.

11. Fallacies about Listening
Listening is not my problem!
Listening and hearing are the same
Good readers are good listeners
Smarter people are better listeners
Listening improves with age

12. Fallacies about Listening
Learning not to listen
Thinking about what we are going to say rather than listening to a speaker
Talking when we should be listening
Hearing what we expect to hear rather than what is actually said
Not paying attention ( preoccupation, prejudice, self- centeredness, stereo-type)
Listening skills are difficult to learn.

13. Barriers to Active Listening
Environmental barriers
Physiological barriers
Psychological barriers
Selective Listening
Negative Listening Attitudes
Personal Reactions
Poor Motivation

14. Stages of the Listening Process
Hearing.
Focusing on the message.
Comprehending and interpreting.
Analyzing and Evaluating.
Responding.
Remembering.

15. Why Listening ? GET EXACT/ CORRECT IDEAS.
MORE INFORMATION IN STIPULATED TIME.
RECOGNITION- SENSE OF ACCEPTANCE.
REPRODUCTION & REINFORCEMENT.
UNDERSTAND THE PERSONALITY.
SENSE OF BELONGINGNESS.

16. MESSAGE MUST BE:
CORRECT.
COMPLETE.
CONCISE / CRISP.
CLEAR.

17. INFORMATION MAY BE:
CLEAR - KNOWN. UNCLEAR - UNKNOWN. ASSUMPTION - PRECONCEIVED.

18. Types of Communication
Verbal
Written word
Spoken Word( Oral)
Non-Verbal
Body Language
Symbols
Signs

19. Types
Upward Communication
Downward.
Lateral
Hai
Hello

20. COMMUNICATION IS THE LIFEBLOOD OF AN ORGANISATION. BECAUSE
INFORMATION KNOWLEDGE WISDOM POWER

21. TEN COMMANDMENTS 1.STOP TALKING – LISTEN. 2.PUT THE TALKER AT EASE.
3.SHOW THAT YOU WANT TO LISTEN HIM.
4.REMOVE DISTRACTIONS.
5.EMPATHISE.

22. TEN COMMANDMENTS
6.BE PATIENT. 7.HOLD YOUR TEMPER. 8.GO EASY ON ARGUMENTS/CRITICISM. 9.ASK QUESTIONS. 10.STOP TALKING - LISTEN.

23. Barriers to Communication
Physical barriers :Yelling across the hall, communicating from different locations. Perceptual barriers : We all see the world differently. Emotional barriers :Withholding thoughts and feelings. Cultural barriers :Group behaviours. Language barriers : Not everyone is familiar with all Languages or jargons

24. Ways to overcome barriers.
Cultural barriers : learn more about different cultures, relax, try to find a place where there are not many additional stimuli to take away from the exchange of messages.
- ask what people need in order to communicate most effectively.
- Solicit feedback.
Language barriers: recognize differences in meaning, pacing, volume and gesture, space, and touch

25. Ways to overcome barriers.
Physical barriers: try to use face-to-face communication frequently. Perceptual barriers- recognize we have different values and try to recognize where the person is speaking from. Emotional barriers- try to build trust.

26. Questions? Comments? THANK YOU
SAYANORA *******
Questions? Comments? THANK YOU