1. Ensuring customer health & safety together
Claire McKinney – Managing Director

2. Why do we do what we do ? Ethics- keeping customers safe
Reputational risk
Prevent and defend claims
Prevent and defend prosecutions
Sleep at night!

3. Safety in numbers Plough own furrow ? Industry best practice
Learning Outside the Classroom Quality Badge

4. How do we do it? Safety management standards Safety management systems
Auditor training
New member visits
Audits v Best in Class

5. Continuous improvement
Working with you for 12 years
Tender 2014
E-learning
New member visits
24/7 advice line
Seminars
Reviewing Standards
Reviewing processes

6. A few facts for 2016 2 new member visits 42 stage 2 audits
4 training courses
42 auditors trained
72 delegates registered for e-learning refresher

7. 14 October 2016