1. 2016 Bellaire Citizen Survey
Enhance Public Safety Communication and Outreach
March 2016 – Update

2. Background Previous Citywide Surveys
1976 TML
1977 R/UDAT
Independent Consultant
2005 UH’s Bauer College of Business
Previous Department/Issue Specific Surveys
1999, Parks & Recreation
Development Services
2010, Library
CBB Survey

3. City Project Team Team formed to complete Management Project MP 1602
Members:
Fire Chief, Darryl Anderson
Library Director, Mary Cohrs
Public Works Director, Brant Gary
Projects Manager, Michelle Jordan
Prior work has included:
Review of previous City surveys
Identification of specific areas, question types
Discussions on preferred survey approach and a partnership with local university

4. Survey Goals/Desired Results
Survey residents’ assessment of city service delivery
Areas of Analysis
Public Safety
General Government
Department Specific Services
Other Areas as Needed
Gather enough responses to provide a true representative sample
Create a baseline
Repeat every 2-3 years
Examine trends
Identify opportunities, not blame

5. Methodology
Combined approach from industry-standard citizen surveys (best-practices) and previous City surveys
Partner with the University of Houston for assistance and support
Develop a survey instrument that can be completed within minutes
Method(s) of Delivery
Primary – Online
Secondary – Mail, phone

6. Partnership with a Local University
Working to establish partnership utilizing both student(s) and faculty
The university would assist with
Help in the design of questions
Review of final questions
Help in sample selection
Analyzing the results
Development of a results summary
A program evaluation of the survey process has also been discussed
Student(s) working on the project would be well- versed in survey methodology
Dr. James Thurmond with the University of Houston’s Public Administration program has expressed an interest in working with Bellaire on this project

7. University Partnership Benefits
City of Bellaire would utilize current and proven survey methodologies for this project
Survey is developed, implemented, and analyzed with objective participants
Provides a mutually beneficial exchange of ideas between the City of Bellaire and the University of Houston
Establishes a rapport that can be utilized in future projects

8. Expected Timeline May-August 2016 August-October 2016
Complete survey questionnaire & delivery approach
August-October 2016
Administer survey & compile results
October-December 2016
Analyze results
January-March 2017
Present findings