1. Making AI Walk The Talk Jegannathan Kannan
Global Solutions and Practice Leader – HCL DRYiCE

3. RPA DRYiCE COPA Platform
AI enabled cognitive conversation broker powered with NLP, Machine Learning
Cognitive Automation solution
Robotic Process Automation solution
RPA
Front-office functions
Middle-office functions
Back-office functions

4. Smart Process Automation
COPA AI Blocks
A cognitive virtual agent, which understand the human languages
Self learning capabilities from the past resolutions, success and failed responses
Customized Analytics with Tone, emotion & Sentiment detection
Use Case knowledge management console to collaborate, share, create, use and reuse the AI Solutions.
Custom chat integration with multiple chat engines: Browser, Skype for Business, Facebook Messenger, Slack, Telegram and Twilio
Orchestrates the automation lifecycle across a service provider’s platform
Knowledge Management module enables advanced data retrieval and Text Analytics to provide rapid assistance for resolution.
Automation Market place which provides collaboration and reuse of the scripts across environments as Intellectual Property
ML and NLP engines help the automation to move from low levels to an era of rapid automation
Lucy
iAutomate
Smart Process Automation
Breaks down complex processes into discrete tasks to automate
Identifies tasks that can be immediately automated through rules-based robotics
Assures the accuracy of both machine and human worker output through statistical quality control
Applies the quality pattern data generated by people to a variety of machine learning algorithms
Algorithm with human-in-the-loop exceptions management, which creates new rules for automation

5. Experience Automation For A Global Trucks Major
NLP
Machine Learning
Skype / Mobile Interface
Machine Tasks
Virtual Data Scientist
Business Intelligence
Application Support
Identity & Access Management
Customer
Dealer Rep
14 Applications
Order Support
Configs, Pricing, Availability
Order Placement
No-Touch support for 80%+ requests
Zero lost business
Improved customer and dealer experience